Member Relationship Specialist (2B) - Woodlawn Financial Health Center at Credit Human Federal Credit Union in San Antonio, Texas

Job Description:

We are seeking a Member Relationship Specialist for the Woodlawn Financial Health Center.

This level of work is using good, individual judgment, analysis and decision-making in assessing & overcoming obstacles to produce outputs. Accumulating data from which to draw conclusions, listening in order to evaluate and determine needs. It involves dealing one-by-one with concrete situations as they arise, and diagnosing a problem from a multi-factor model.

If you have exceptional listening and verbal communication skills and able to problem-solve, you should apply right away!

Highlights:

• Embodies sincere empathy for our members and displays a deep passion for helping our members achieve financial health.


• Uses the appropriate tools and coaching techniques available to them, develops and proposes multiple decision alternatives to address and/or improve members' current financial situation, to remedy past missteps, and to develop an action plan to help members attain short-range financial goals (up to one year). These tools include, but are not limited to systems, data, training, learning and expert resources. This accountability will be measured by the degree of mastery of the coaching communication skills and the depth of knowledge and understanding of Credit Human products and services.


• Maintains systematic, consistent and reliable notes and contact history information on each member.


• Actively participates with local community partners to expand Credit Human's reach, to discover and nurture SEG opportunities, to develop sensibly innovative growth channels, and to deliver financial services.

Experience:

    Required

• 3 years of face-to-face interaction experience

 Skills & Knowledge:

  Required

• Exceptional listening skills


• Exceptional verbal communication skills


• Good written communication skills


• Good problem-solving skills

   Preferred

• Bilingual (Spanish)

Education:

    Required

• High School Diploma or equivalent

    Preferred

• Baccalaureate degree 

Schedule: Monday-Friday, 8:30am-7:00pm (hours vary depending on location), Saturday, 8:30am - 12:30pm and occasional community events before or after posted hours

Level of Work: 2B

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history check on convictions and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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