Help Desk Technician I at Cardinal Logistics Management in Concord, North Carolina

Job Description:

Job purpose

 

Investigates and resolves software and hardware problems of computers users.

 

Duties and responsibilities

 

• Handle calls and emails regarding issues from users including the creation of tickets and routing to correct technicians.


• Problem recognition, isolation, resolution and follow-up for routine user and locations problems, referring more complex and/or system-wide problems to systems help administrator for reassignment.


• Correct problems caused by hardware such as modem, printer, cables, or telephone.


• Assist users experiencing problems with hardware, software, networking, and other computer related technologies.


• Run as existing imaging on machines and create profiles. Install and build personal computers, software and peripheral equipment.


• Exchange leased computers.


• Responsible for prevention of computer viruses and repair infected systems.

 

Qualifications

 

 

Qualifications include:

• Associates Degree

• Experience required: six months to one year.


• Professional Certifications: Comp TIA A+ is helpful but not required.

• Requires excellent customer services skills. Should be able to read and comprehend simple instructions, short correspondence and memos. Should have basic mathematical skills.

 

 

 

 

 

Working conditions

 

Work is performed in an office environment and is generally 8-5, Monday to Friday, although some weekend work may be required.  Must be able to use computer, telephone, and standard office equipment as well as perform all duties

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