Unemployment Determination Specialist at Equifax Inc. in Hilliard, Ohio

Job Description:

Unemployment Determination Specialist

The Unemployment Determination Specialist functions as the state expert for screening determinations and filing appeals for our clients. This position acts as a liaison between our customers and state unemployment agencies and is responsible for analyzing and responding to unemployment-related documents within predetermined time limits.

 

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

 

What you’ll do: 

• Receive and prioritize claim determinations and other unemployment related data.




•  Analyze individual case information by reviewing data accessed through the PC, from documented telephone calls or document images, to determine if the facts warrant an appeal.




• Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.




• File written appeals to a state agency with all pertinent details within the time frame allowed by the state or departmental procedures.




• Initiate timely telephone calls, faxes or emails to customers, completed by co-workers, to obtain, document or pass along needed information.




• Works as a team with our Unemployment Insurance Consultants to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into our database.




• Investigates and resolves state agency concerns with supervisor, other departments and/or State Relationship Managers in a timely manner.

Qualifications: 

• High School Diploma 




• 2 years customer service related experience and/or training; or equivalent combination of education and experience.




• Ability to type 35 WPM

Success attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-OH-Columbus-Mill Run Drive

Function:

Function - Fulfillment / Operations

Schedule:

Full time

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