Customer Service Representative I at Overhead Door Corporation in Mount Hope, Ohio

Job Description:

http://www.wayne-dalton.com/

 

• Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).


• Respond to customer requests for information concerning order tracking, order expediting and product availability.


• Perform order entry at both sales invoicing level and request for products from supply plants.


• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.


• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.


• Process all necessary paperwork for the daily operation of the sales center as required.


• Other duties as assigned.

• 1-3 years Customer Service experience, door industry preferred


• Attention to detail and problem solving.


• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.


• Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc. 


• Strong math skills required. 


• Willingness to learn product and processes, and work as a team

 COMPANY:Wayne-Dalton