This job listing has expired and the position may no longer be open for hire.

Customer Service Representative I at Overhead Door Corporation in Mount Hope, Ohio

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time

Job Description:


  • Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).

  • Respond to customer requests for information concerning order tracking, order expediting and product availability.

  • Perform order entry at both sales invoicing level and request for products from supply plants.

  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.

  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.

  • Process all necessary paperwork for the daily operation of the sales center as required.

  • Other duties as assigned.

  • 1-3 years Customer Service experience, door industry preferred

  • Attention to detail and problem solving.

  • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.

  • Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc. 

  • Strong math skills required. 

  • Willingness to learn product and processes, and work as a team


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