Customer Service Representative ~ Second Shift at Vector Security, Inc. in Plymouth Meeting, Pennsylvania

Posted in Admin - Clerical 6 days ago.

Type: Full-Time

Job Description:

SIGN-ON BONUS! $1,000 after 90 days and another $1,000 after 150 days

We are looking for people excited to join our organization as

Second Shift Customer Service Representative   

11AM - 11PM

Join Our Essential Industry Firm as a Member of our 

Overnight Team from 7PM – 7AM 

  • Earn up to $39K - $41K annually (based on experience)

  • Our Customer Service have continued to work full time during the pandemic.

  • All with full-time benefits!

What You Will Receive:

  • PAID training - 5-week Classroom Training M - F,  training hours 9 AM to 5 PM 

  • PAID Holidays, if you have to work a holiday, your hourly pay rate is higher

  • EXCELLENT medical and dental insurance (dental coverage is FREE for single coverage)

  • PLANS for prescriptions, vision, and wellness

  • Company paid life and AD&D insurance

  • Company paid short- and long-term disability

  • 401k retirement savings plan after just 60 days

  • Paid time off for vacation, sick and floating holidays

  • Voluntary benefit products

  • Tuition reimbursement

  • Employee Assistance Program (EAP)

  • FREE parking

  • Paid lunch/break times

  • A sense of pride knowing you have made a difference in our customers' lives by assisting them in life threatening emergencies and property damage

What We Require of Our Customer Service Representatives:

  • At least one-year Customer Service or Call Center experience with good phone, keyboard, and computer skills

  • Ability to work in a fast-paced environment

  • Professional demeanor in all communications

  • Excellent Customer Service via phone

Shift Information – Our shifts run on a two-week rotation and are 12 hours. One week you will work 3 days with at least 2 business days off, 11AM – 11PM.  The next week you will work 4 days, with at least 2 business days off, 11AM – 11PM. This allows our team members built in overtime of 8 hours on week 2. Days off during the week to attend to personal matters without having to use their paid time off, and a 3-day weekend off every other week. Don’t let 12-hour shifts discourage you from applying. Our team members appreciate the benefit of scheduling appointments without using their vacation/personal time!

You would work full-time 12-hour shifts (36 hrs. one wk., 48 hrs. the next).

Why Join Us? 

Consumer Affairs continues to report us as the Best Rated Home Security System Company.  We're also a two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company.

Sure, we’ve got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.

We’re excited – so when we find good people, we hold on to them … through performance incentives, career advancement opportunities, internal promotion, and continuing education.

So, whether you’re a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself!

Please be sure to attach your updated resume to your application

This location is NOT accessible by public transportation

Vector Security is a Drug-Free Workplace

   Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.




  • 1 year(s): Customer Service


  • 1 year(s): Call Center



  • High School or better

Licenses & Certifications


  • TMA Level 1



  • Customer support experience

  • Customer service skills

  • Problem Solving

  • Organization

  • Typing / keyboard

  • Communication



  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

  • Team Player: Works well as a member of a group



  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description



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