Supervisor, Billing, Americas at Equinix in Tampa, Florida

Job Description:

Supervisor, Billing, Americas

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Responsibilities

Billing

• Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar




• Processes billing adjustments timely and accurately to customer accounts, ensuring that the proper levels of authorization and documentation are in place




• Works closely with cross functional organizations to support the timely and accurate investigation and resolution of customer billing issues




• Reviews Invoices and conducts variance analysis with sign off required

Customer Support

• Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies).




• Responds to customer inquiries within departmental SLAs to resolve potential issues




• Strong communications and relationship building with other departments and varying levels of management (IT, Customer Care, Sales, etc.)

Project Management

• Manages special projects as assigned to them




• Travels to other regions for training/support of GPO related projects

System and Process Efficiencies

• Participates and leads all new and existing systems acquisitions – testing, process, etc.




• Provides input into the on-going development and support of processes and policies to drive process improvement System Operational Support




• Provides input into the on-going development and support of billing systems including prioritization of open incidents to drive process improvement

Reporting and Controls

• Monitors metrics across the team (including flux, SR, escalations) and acts accordingly




• Produces and appropriately files reports and other data sources that are necessary for SOX controls and to support internal and external audit




• Prepares reporting for other regions as required




• Performs Month end close activities including transfer and recon of AR

Team Leadership

• Leads day to day team operations




• Serves as a backup to lead dept. meetings in the Managers absence

Qualifications

• 5+ years in a Finance role required




• Bachelor's degree required

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.