Receptionist at American Career College in Anaheim, California

Job Description:

SUMMARY: The Receptionist is responsible for providing office, clerical and administrative support services in order to ensure effective and efficient customer service in accordance with the mission and purpose of the university. Under general supervision; receives and routes incoming calls and greets visitors; provides general information and assistance to the public; performs routine office support functions, including word processing and filing; and performs related duties as assigned.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.)

• Answers all incoming calls, directs calls to appropriate individual or department, takes messages and/or handles caller’s inquiries whenever possible.


• Opens building and retrieves general voicemail messages received during non-business hours and directs to appropriate person for follow-up.


• Greets incoming visitors, determines nature of their business and contacts individual or department to notify them of their presence.


• Keeps general office and waiting area clean and orderly at all times.


• Picks up, date stamps, sorts and delivers the in-coming and out-going mail and all general correspondence as needed.


• Assists in the planning and preparation of meetings and conference room scheduling. Provides office and clerical support services. Types a variety of materials and forms from written or verbal instructions.


• Provides and performs general data entry function as required. Maintains the general filing system and files all correspondence.


• Monitors and maintains an adequate inventory of office supplies.


• Maintains regular and timely attendance, reports to work as scheduled and assures time worked and/or time-off is recorded properly.


• Conducts job responsibilities in accordance with the standards set out in the University’s Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and states laws, and applicable professional standards.


• Maintains established department policies, procedures and attends in-services and other required meetings.


• Maintains confidentiality of all student, associate, and/or university information as required.  Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.


• Maintains order, cleanliness and safety at work. May perform other duties as assigned

EDUCATION: High school graduate required.

KNOWLEDGE/EXPERIENCE:

• Minimum of six months of experience performing receptionist or general clerical duties, communicating with public by telephone and in person; or an equivalent combination of training and experience.


• Experience with operation of a multi-line telephone system preferred and handling a high volume of telephone calls with courtesy, speed and accuracy. Experience with computer and other standard office equipment.


• Knowledge of basic office procedures. Experienced with MS Office.

QUALIFICATIONS/SKILLS:

•  Ability to work effectively in a highly ethnic and culturally diverse student and associate community.


• Ability to demonstrate professional written and verbal communication and interpersonal skills.


• Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.


• Ability to maintain confidentiality of all associate, student and administrative information. Ability to work with individuals at all levels of the organization.


• Willingness to work a flexible schedule.


• Ability to exercise good judgment.

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