Job Description:

Security Clearance required:

Cognosante is on a mission to transform our country's healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people's lives today!

Job Description

This position is responsible for the day-to-day operations of the Cognosante Pennsylvania Insurance Exchange Assister Services contract, coordinating statewide outreach and enrollment activities with multiple community-based partners to provide enrollment assistance to individuals in need of healthcare insurance coverage. This key project role will be responsible for monitoring multiple subcontractors, interfacing with the customer, maintaining and executing online Assister training, and administrative oversight to include budget, data collection, service delivery, problem escalation, and resolution, and performance monitoring. This position acts as the primary contact point to the client and ensures that all contract requirements are met.

Key Responsibilities

• Develop deep familiarity of the contract stipulations and requirements


• Develop an understanding of the Pennsylvania Insurance Exchange program


• Ensure all project-identified processes and methodologies are executed and followed as applicable


• Develop and maintain positive relationships with and act as the primary liaison with the contracted project subcontractors


• Coordinate regular communication, meetings, and reporting with subcontractors


• Work with Executive Sponsor and Data Report Analyst to maintain project management planning documents, outreach schedule and reporting


• Monitor and manage subcontractor performance and metrics to ensure they are meeting contract and client expectations


• Coordinate state required reporting for commitments to small diverse businesses


• Review operational reports and develop/implement action plans to address performance concerns


• Develop presentations and talks as appropriate to support client meetings


• Resolve any issues causing delays and/or problems on the project


• Provide regular status reporting to client and Cognosante leadership


• Perform all duties as assigned within Cognosante policy and procedures for project management


• Manage the financial health of the contract and implement activities that improve growth


• Escalate all critical issues to the Project leadership and client within prescribed timelines per policy and project operations


• Manage development and delivery of all program reports and deliverables


• Identify and mitigate risks


• Review deliverables to ensure high quality

Required Qualifications

• Bachelor's degree or work experience in a healthcare/health insurance related field


• Minimum of 4 years of experience managing a call center of similar size


• Demonstrated experience facilitating customer, subcontractor, and vendor relationships


• Minimum of 2 years of experience working in a health insurance exchange environment


• Prior experience in a client-facing, project leadership role


• Experience working with remote staff


• Excellent oral and written communications skills

Candidates that do not meet the required qualifications will not be considered.