Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas - including retail deposits, debit card transaction and purchase volume, and small business lending - our primary goal is delivering for our customers.
The position will partner with Wealth and Investment Management as well as other lines of business as needed to develop coordinated strategies for growth in each of Wells Fargo's customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives.
The Financial Health & Investments Product Manager (Digital Consultant 5) is responsible for the full life-cycle management of the Investments and Hub product offering and will shift to pick up related projects with speed and agility. This includes working closely with, but not limited to Wealth Management and various lines of business to develop strategy, plan and execute programs that help customers assess their financial needs and make decisions to assist with achieving their goals.
This consultant will provide leadership and expertise for their digital product initiatives and functional areas within the digital environment. As the product leader, you will be responsible for the development and execution of the product strategy, creation of the business plan, and working with the broader team to plan and drive product related initiatives. These initiatives may include, but are not limited to content strategy/creation, customer experience, analytics/research and commercialization plans.
Key responsibilities include:
Accountability for the ongoing strategy, planning and enhancement of various financial health solutions for both bankers and customers. Leading the definition and vision for future customer product experiences while ensuring the alignment and coordination with the business owners and cross-enterprise programs
Leading execution of customer experience initiatives working with key stakeholders such as regional managers, innovation leads, user experience professional, risk and compliance from ideation through implementation with direct accountability for all project deliverables (technical and non-technical)
Partnering with Wealth Investment Management leaders, applicable lines of business, contact center, and platform owners to identify, triage, and remediate customer issues. Driving day-to-day prioritization of work operations, projects and scope, troubleshoot and prioritize reported issues
Driving customer value and deliver on business goals through innovative, quality driven product strategies and feature sets
Documenting and prioritizing product specifications including goals, use cases and requirements
Defining, analyzing and communicating product road-map aligned with business objectives and supported by business cases, market research, customer data and competitive analysis
May consider other Wells Fargo locations. Salary offered dependent on location.
The salary range displayed below is based on a Full-time 40 hour a week schedule.
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN NY-New York: 150 E 42nd St - New York, NY CA-SF-Financial District: 420 Montgomery - San Francisco, CA DC-Washington: 1750 H St Nw - Washington, DC OR-Portland: 9600 Ne Cascades Parkway - Portland, OR CO-Denver: 1601 Blake St - Denver, CO UT-Salt Lake City: 299 S Main St - Salt Lake City, UT AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ TX-Irving: 2975 Regent Blvd - Irving, TX IA-Des Moines: 800 Walnut St - Des Moines, IA MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX NC-Raleigh: 150 Fayetteville St - Raleigh, NC GA-Atlanta: 3579 Atlanta Ave - Atlanta, GA CA-San Diego: 8898 Navajo Rd - San Diego, CA CA-LA-Downtown Los Angeles: 333 S Grand Avenue - Los Angeles, CA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.