Part Time - Research Clerk 2 at Jovia Financial Federal Credit Union in Westbury, New York

Job Description:

 

 Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union (Formerly NEFCU). Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself. 

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfillment, advancement and development. Find your joy here, every day.

We give you:

• Competitive compensation with paid training


• Open communication and an amazingly positive staff


• Managers who value input from their employees—we believe in you!


• A friendly, inviting work environment


• Work that feels like a second home with family events hosted by Jovia!


• Leaders who are involved, transparent and coach you


• Professional development and a perfect atmosphere for learning


• Fun social activities to nurture creativity and teamwork


• Business casual dress with annual corporate gear allowance!


• Great benefits – Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)


• School Loan Repayment & Gym Reimbursement (Full Time employees). 


• Lots of growth and advancement potential


• A CEO with brilliant vision and aspiration

Want to know why we’re so happy? Click here to learn and meet our CEO!

What you will be doing: 

• Process New Account/New Membership requests generated within the Call Center.


• Review daily department deposit error report and make all necessary corrections.


• Retrieve and research inquiries submitted by frontline staff (T/MSRs) to the member research queue and respond to them accordingly.


• Process mail from member responses for new accounts opened via telephone request to ensure all required documents are received and the necessary subsequent account maintenance is completed.


• Process account verification (verification of deposits and loan payment histories) for requests received from third-parties for both consumer and business accounts.

What we need from you:

• High school graduate.


• Excellent PC skills.


• Should have the ability to “change gears” quickly in order to speed delivery of services to the membership.


• Exceptional organizational skills required.


• Strong verbal and written communication skills required.


• Basic telephone etiquette skills are a must.

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

Apply Now