Director, Customer Enablement and Education (Americas) at Cloudera, Inc. in Minneapolis, Minnesota

Job Description:

Job Description:

About Us (video)

At Cloudera, we believe that data can make what is impossible today, possible tomorrow. Cloudera delivers the world's only enterprise data platform for any public, private, hybrid or multi-cloud, with secure integration across the entire data lifecycle, from Edge to AI. Powered by the relentless innovation of the open source community and backed by our world-class engineering and support organizations, Cloudera transforms the world's most innovative enterprises.

Cloudera is looking for an experienced leader to support our growing education and customer enablement business in the United States, Canada and Latin America. As the Director, Customer Enablement & Education you will play a critical role in "Enabling Customer Success through Education" as we transform education to Customer Enablement.

We are a mission driven team with the accountability to provide the skills, knowledge and experience to ensure our customers success and to deliver on their expected business outcomes with Cloudera Data Platform (CDP).

In this role you will...

• Build trusted partnerships and seamlessly collaborate with sales teams to support in training sales




• Enable internal, partner and sales teams in selling education and enablement




• Drive Cloudera's customer education and enablement initiatives by creating a repeatable, scalable process that ensures content remains current as our products evolves




• Develop and drive customer education metrics that highlight the value of Cloudera's enablement initiatives




• Work with Support and Customer Success Managers to identify and uncover repetitive customer questions by leveraging feedback to create, manage, and iterate on new or existing course content




• Align with other GTM teams on new content that supports campaigns, launches, and product releases, ensuring that we have a unified approach to sharing content




• Build a robust library of enablement content (i.e. walk-through tutorials, videos, etc.) to help our customers accomplish their goals and realize the value of Cloudera Data Platform (CDP)




• Innovate and improve current training methods, including but not limited to live training sessions, virtual office hours, on-demand webinars, and monthly coffee chat discussions




• Create and execute a plan to drive education and enablement through building community initiatives and sharing best practices through forums and other channels




• Proactively seek customer feedback to improve the user learning experience and develop new content offerings




• Become a Cloudera product expert

To be successful in this role, you'll need...

• A BA/BS degree or equivalent education background




• 10+ years in tech industry in training and enablement functions




• 5+ years successfully leading a training organization in cloud and data technologies space




• Experience in building customer education and enablement programs for technical platforms with very large numbers of users




• Strong desire to build a best-in-class Customer Education function with a strong customer-first viewpoint




• A solid understanding of the data and analytics market as well as current learning technologies to build integrated curriculum to include delivery models




• Ability to develop deep expertise and product knowledge of Cloudera Data Platform (CDP)




• Experience with Learning Management Systems (LMS), with curriculum creation and development




• An analytical approach to problem solving and assessing the success of customer education and enablement programs




• Exceptional project management skills, with the ability to collaborate cross-functionally and ensure delivery of projects on time




• Managed P/L of $20+ MM annually with significant YoY growth




• To be a hands-on/player-coach who can build and lead effective teams that ensure customer success




• Experience in curriculum development and training delivery on technical topics