Senior Manager, Customer and Dealer Data Management at Hyundai Motor America in Fountain Valley, California

Job Description:

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Purpose:

~ Manages the mastering and integration of customer data based on business rules defined by the Data Steward Committee and Office of Customer Management.

~ Works with business/IT management and other cross functional teams to ensure alignment between business/Customer Data Management (CDM) objectives and IT systems.

~ Works to develop roadmap for the Dealer Data Hub.

~ Works with the business for project ideation and socializing the importance of a given initiative to senior leadership

~ Works with IT and Business to develop a project backlog and assists in furthering the business capability.

~ Supports the business through various project stages from ideation to project kickoff to managing technology and vendor selection, assisting solution development and validating project deliverables.

 

Major Responsibilities:

~ Responsible for identifying issues and opportunities related to how customer data is acquired, cleansed, integrated, and displayed within Hyundai’s customer data architecture.

~ Serve as process owner for the Customer\Vehicle Data Hub and oversee the integration of customer-related data interfaces.

~ Develop business requirements for integrating customer data into HMA’s customer data architecture.

~ Lead implementation of recommended system changes and participate in user acceptance testing as necessary.

~ Serve as the strategic manager for data within the business and in that capacity serve as the principal voice for data quality, integration, and governance

~ Lead enterprise data activities to complete major and minor project implementation ensuring successful project completion on time, within budget and meeting operational needs.

~ Investigate reports of customer data integration problems and recommend solutions for OCM team to evaluate.

~ Lead the facilitation of high level solution exploration with the enterprise

~ Review requests involving Dealer Data to ensure appropriate use of data.

~ Provide thought leadership based on industry trends and drive relevant innovations into various business groups.

~ Manage and track department budget.

 

Authority:

~ This position has common senior manager-level authority as defined by HMA HR/Finance policy.

~ Employment decision-making abilities in designated area of responsibility.

 

Education:

~ Must have a Bachelor’s degree.

~ Master’s degree a plus.

 

Related Experience:

~ Eight years of related analytical automotive industry experience.

~ Previous Business/Systems Analyst background experience required.

~ Related automotive service\ ownership domain experience.

~ Management consulting experience is a plus.

~Two to three years of supervisory experience preferred.

~ Two to three years of Enterprise Customer Data Management experience.

~ Two years of Enterprise Customer Relationship Management experience.

 

Skill/Knowledge:

~ Heavy emphasis on data integration and database structure.

~ Strong interpersonal relationship skills, analytical skills, written and oral communication skills and leadership skills.

~ Customer Relationship Management(CRM) software (Siebel) functional knowledge

~ Project management and project tracking.

~ Able to perform in a fast paced environment and deliver on multiple projects simultaneously.

~ Able to lead and manage personnel.

 

Physical requirements:

~ Normal office duties.

~ Overnight travel may be necessary.

 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

 

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