Job Description:

Client Service Representative I

Job Locations

US-TN-Columbia

Overview

At Ciox Health, people are most important to us. We strive to have a positive impact on each individual in regard to their personal health information. If you're looking to make a difference in the lives of many, please join the Ciox Team!

This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights

Opportunity to work a full-time schedule. Monday - Friday 8:00 AM - 4:30 PM EST; (Columbia, Tennessee 38401)
• Receive full benefits including medical, dental, vision, 401K, tuition reimbursement


• Paid time off (including major holidays)


• Virtual and in-person training


• Opportunity for growth within the company

#ZR

Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.


• Maintain confidentiality and security with all privileged information.


• Maintain working knowledge of Company and facility software.


• Adhere to the Company's and Customer facilities Code of Conduct and policies.


• Inform manager of work, site difficulties, and/or fluctuating volumes.


• Assist with additional work duties or responsibilities as evident or required.


• Consistent application of medical privacy regulations to guard against unauthorized disclosure.


• Responsible for managing patient health records.


• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.


• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.


• Ensures medical records are assembled in standard order and are accurate and complete.


• Creates digital images of paperwork to be stored in the electronic medical record.


• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.


• Answering of inbound/outbound calls.


• May assist with patient walk-ins.


• May assist with administrative duties such as handling faxes, opening mail, and data entry.


• Must meet productivity expectations as outlined at specific site.


• May schedules pick-ups.


• Other duties as assigned.

Qualifications

• A High School Diploma or GED is required.


• Must be able to communicate effectively in the English language.


• Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.


• Proven customer service experience and/or training.


• Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel


• Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.


• Ability to read and comprehend simple, healthcare terminology


• Effective verbal and written communication skills.


• Effective organizational skills a must


• Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

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