Senior Implementation Specialist at RELX in Orem, Utah

Posted in Other 11 days ago.





Job Description:

LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions.


By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient.



Senior Implementation Specialist



The senior implementation specialist is responsible for the Implementation of product(s) and providing on-going support to account managers and customers while working across multiple departments and ensuring projects are completed on time, and meeting or exceeding the agreed upon success criteria.



Responsibilities:



  • Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.

  • Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements.

  • Builds and maintains strong client relationships and provides day-to-day client advice and support.

  • Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s).

  • Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance.






Requirements:



  • Demonstrated Analytical experience/aptitude.

  • Ability to identify, explain, present numerical data and relationships that exist within the data.

  • Relationship management and/or strong aptitude for customer service.

  • Experience in P&C Insurance, Pricing, Product Management or Actuarial preferred.



  • Functional Knowledge: Has working knowledge of basic concepts and procedures; performs a variety of routine tasks or assignments

  • Business Expertise: Understands key business drivers; uses this understanding to accomplish own work.

  • Leadership: May train new team members and provide input to employee performance evaluations.

  • Problem Solving: Uses existing procedures to solve routine or standard problems.

  • Impact: Works with a moderate level of guidance Interpersonal.

  • Skills: Explains complex information to others in straightforward situations.





We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.


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