Product Quality, Program Manager at Facebook App in Menlo Park, California

Posted in Other 4 days ago.





Job Description:

As a Product Quality Program Manager, you will apply testing programs to enable teams to easily gather usability and correctness insights from anywhere in the world. You will be the internal advocate to ensure Facebook products work for people around the world. It involves working with a wide range of teams and vendors around the world to drive the development of products and features that work well in diverse environments and are locally relevant.The ideal candidate is able to facilitate our teams' best work by managing short- and long-term projects and initiatives, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. A Product Quality Program Manager is an expert in problem-solving and multitasking, while building long-term relationships with partner teams. This role requires project management experience and broad knowledge of functional testing's impact on product design and development. Excellent communication skills, experience managing complex logistics, and a highly organized approach are mandatory.The program manager will define a product quality roadmap for company critical products and will have the correct skills to successfully execute on this roadmap. The person will also be able to effectively prioritize their time and resources to focus on the most impactful product or program areas, both within the half and spanning multiple halves. The person will have strong communication skills to manage cross-functional partners, influence them to prioritize top issues/opportunities, build consensus, and be successful in driving product quality at Facebook's scale.


<ul><li>Manage tests end-to-end in coordination with product teams and testing vendors.</li><li>Track and move testing initiatives forward that have multiple stakeholders and many moving parts.</li><li>Create flexible processes that meet team needs and help keep the team working efficiently.</li><li>Communicate issues related to staying on schedule and propose solutions to remedy the issue.</li><li>Evangelize product quality best practices and standards internally - raise awareness with and educate the Facebook engineering community.</li><li>Find efficient workflows that deliver high quality user experiences without slowing down the engineering process.</li><li>Ensure that language and local market requirements are understood and supported from a technical perspective.</li><li>Proactively raise issues for the growing team before they become a problem.</li><li>Serve as a dependable point of contact/link to cross-functional teams.</li></ul>


<ul><li>2+ years of experience as a producer, project manager or program manager with a background establishing systems, supporting teams, and developing relationships.</li><li>Experience operating independently, being detail-oriented, and delivering results in a highly organized manner.</li><li>Experience in a fast-paced environment that requires independent time management, task prioritization, experience identifying problems and working towards solutions.</li><li>Experience processing and analyzing data sets, and interpret them to make business decisions.</li></ul>


<ul><li>BA/BS in engineering, computer science, psychology/sociology, related field or equivalent experience.</li><li>Knowledge of additional languages (other than English).</li><li>Experience with relevant technical i18n concepts and practices.</li><li>Experience working with product, engineering, design, or cross-functional teams.</li><li>Experience managing, running or planning A/B tests.</li></ul>


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.


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