Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, FDT testing and maintain the doctors appointment schedule in a manner that delivers a professional, pleasurable patient experience.
Duties & Responsibilities
Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, etc.
Perform verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
Assists OD's to care for patients in a timely, effective manner, as closely to appointed schedule as possible
Instruct patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed
Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
Schedules referral appointments with Ophthalmologists, Crown Diagnostic, Laser Center and completes appropriate paperwork
Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
Respond to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
Identifies candidates for FDT testing per company standards of care
Completes proper coding of procedures for payment collection
Participates in store meetings / projects as requested
Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc. (in an office without a PCC)
Calls all no shows or cancelled patients to reschedule appointments (in an office without a PCC)
Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the store and / or across the organization
Performs other duties within the store as requested and as time allows