Job DescriptionAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
The IRM Coordinator is responsible for supporting the Inventory & Revenue Management team to optimize inventory across all segments and maximize revenue for the company as well as implementing inventory allocation strategies and other tasks within the reservation system environment. Primary responsibilities include systems support to maintain accuracy across proprietary software, preparation of reports used by Revenue Managers for strategic decision making, reservation support for static wholesale and business customers, and communication with Resort Operations resolve issues related to inventory and Revenue for Customers and Owners. Success in this position is accomplished through an understanding of business operations, existing training programs and MVW and Marriott protocols.
Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
CORE WORK ACTIVITIES
Inventory & Revenue Management Support
Acquire and maintain the appropriate level of knowledge and expertise for all Inventory & Revenue Management systems and processes.
Ensure all queues required to maintain the balance of inventory between different inventory management software systems are processed daily. Maintain the balance of inventory availability across different inventory management software systems including but not limited to MARSHA, PMS, Lightspeed,
Assist Revenue Managers in identifying broken Owner and Preview inventory within software systems. When requested, correct issues in the software systems.
Collaborate with Resort Operations to ensure that inventory and reservation related data remains consistently in balance within both systems.
Support Revenue Managers by regularly providing required reports including but not limited to Weekly Forecasts, Pace, Rental Snapshot, Competitive information, etc.
On an ongoing basis, identify trends, future needs and obstacles to achieving business goals. Surface visible solutions and implement as needed.
Upon request, participate in training new Resort Inventory & Revenue Coordinators. Provide job shadowing opportunities to internal stakeholders who are interested in learning more about Inventory & Revenue Management.
Complete all activities associated with booking wholesale and/or group lists including allocation of inventory into applicable mini-hotels, entering guest lists and providing the front office with any applicable information to ensure a seamless check-in and check-out process.
Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of customers and co-workers.
Follow company and department policies and procedures.
Research questions and problems; refer complex issues to supervisor.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion.
Ensure regular ongoing communication within all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.
Compose routine correspondence and reports, such as e-mail, spreadsheets, etc.
Effectively communicate Inventory & Revenue Management philosophies as they pertain to recommended strategies to property staff and other department stakeholders.
Working with Others
Treat all employees and customers with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments, promoting an environment of teamwork.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality.
Represent IRM cross-functionally with Resort Operations teams and other business partners as necessary.
Participate in community service events sponsored by Marriott Vacations Worldwide to build teamwork and enhance community relationships such as Children's Miracle Network (CMN).
Use computer systems and software packages to input, access, modify, store, or output information.
Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
Utilize and create documents in excel, word, outlook and other Microsoft applications
Perform tasks using the applicable Inventory & Revenue Management software.
Transmit information or documents using mail, scanner, or facsimile machine.
Operate standard office equipment other than computers such as telephone, scanner, fax, photocopier, calculator, and electronic peripherals.
Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up to ensure problem is corrected.
Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.
Enter and locate work-related information using computers and/or other methods.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Comply with quality assurance expectations and standards.
Specific Candidate Profile (the education, experience, skills, and attributes that are important for this position)
College Degree preferred.
High school diploma / G.E.D. equivalent minimum
Minimum one-year related work experience is required.
Available to work a flexible schedule including evenings, weekends, and holidays.
Customer Service Orientation
Telephone Etiquette Skills
English Language Proficiency
Planning and Organizing
Moderate proficiency with Microsoft Office applications
Revenue Management systems preferred
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture