Please include a cover letter with your application!
Remote work flexibility!
GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Performance Analysis and Improvement Department (PAI) develops and implements population-based efforts to monitor and improve clinical effectiveness through systems-based strategies and interventions. Population Health Management (PHM) is an innovative model of care delivery that aims to improve the health of patients while lowering the overall costs of care. PAI works to improve the quality and cost effectiveness of health care by informing clinical decision-making processes, changing patient and clinician behaviors, enhancing the care choices of physicians, other providers and patients, and optimizing care tools and systems.
Under the direction of the Program Director for Population Health Management, the Project Specialist for Population Health Management will contribute to the successful development, execution and coordination of innovative projects and programs that support MGPO and/ or MGH initiatives, in particular the Population Health Management annual department plans and efforts to improve care across the continuum, including readmissions prevention. In addition, the Project Specialist may support various PHM programs in data collection, running data reports, summarizing and organizing data into graphs and tables. Supports hospital recredentialing applications and payer requests for information.
The position requires strong analytic, communication, interpersonal, and organizational skills. In addition, the position requires knowledge of the policy context and interest in care transformation.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for contributing to the the development, implementation and ongoing management of innovative, strategic, high priority projects and programs that support MGPO and/or MGH goals and initiatives.
Supports PAI and MGPO leadership on MGH/MGPO Population Health Management strategy and annual plans. Responsible for drafting departmental communications, tracking of annual department plans and reporting on status. Support Program Director in project management of PHM-related initiatives.
Serve as first point of contact for Department champions on PHM annual plans; Receive, process, synthesize, summarize, and share feedback from departments/clinics with Program Director and PAI/MGPO leadership. Identify priorities that require immediate action.
Under the direction of the Program Director, provide project management support to the Care Continuum Steering Committee, AMI/PCI Readmission prevention program, and related efforts.
Develops small-sized projects/programs/work streams from inception and design through implementation an evaluation. Contributes to medium- and large-sized workstreams with guidance.
With guidance, develops and monitors project plans. Tracks progress to meet goals; Identifies, analyzes, and communicates impediments to meeting targets.
Independently uses a set of basic project management tools including Gantt charters, project charters and communication plans to achieve project goals.
Ensures that project activities connect to the overall strategy/vision.
Contributes to the development and implementation of performance plans related to programs including Internal Performance Framework (IPF), MGPO QI, and external payer contracts; tracks, monitors, and reports progress.
Develops documentation for distinct audiences to support projects/programs- including PowerPoint presentations, memos, specifications for technical projects; ensures communication and smooth information flow between parties.
Documents clinical and technical decisions with accuracy.
Staffs meetings related to projects; manages meeting logistics including agendas, assignment of action items, follow ups, and meeting documentation. Develop meeting materials with general guidance.
Effectively triages to meet deadlines.
Identifies ways to connect and maximize resources, ideas, and data among all projects.
Develops and maintains strong working relationships to achieve work objectives.
As needed, collaborates with Compliance, the Physician Billing Office, physician practices and other departments to assure regulations and reporting requirements are met.
Coordinates MGH/MGPO response to external payer Requests for Information (RFIs) and hospital recredentialing applications; performs outreach to specialty departments to complete applications within designated timeframe.
With guidance, contributes to the development and/or tracking of project budgets.
May closely collaborate with MGB Center for Population Health as needed to meet project deliverables.
Collaborates with PAI analysts on development, validation, and maintenance of project-related analytics, including dashboards. Work with Medical Director and team members to develop data requests to PAI analytics and distribution of data and reports to stakeholders.
Supports PHM programs in data collection, running data reports, performing quality checks of data, or summarizing and organizing data into graphs and tables.
Draws insights from analytic outputs to generate meaningful conclusions.
Attends and participates in meetings and committees within the Hospital and community to keep abreast of current issues that may affect the MGPO/GH. Stays informed about national and state-level developments related to population health management.
Supports and demonstrates the values of the Massachusetts General Hospital and Massachusetts General Physician's Organization by conducting activities in an ethical manner with integrity, honesty, and confidentiality.
Demonstrates a positive open-minded can-do attitude. Represents a team perspective and willingness and enthusiasm to collaborate with others. Follows through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options gains support and achieves positive outcomes.
Builds strong working relationships with stakeholders to achieve work objectives.
Performs other duties as assigned.
SKILLS & COMPETENCIES REQUIRED:
Demonstrated experience in project management. Previous experience with program development preferred.
Demonstrated expertise in managing working relationships in a matrix structure.
Experience in promoting healthcare provider behavior change is desirable.
Proven organizational and analytical skills.
Demonstrated ability to identify problems and follow through until resolution.
Independently motivated and a self-starter.
Ability to manage multiple priorities simultaneously, independently, and collaborate with team members.
Ability to see projects through from conception to completion.
Excellent writing and oral presentation skills.
Demonstrated ability to escalate issues or concerns in a professional manner.
Interest in care innovation and new delivery models.
Demonstrated expertise in manipulating and interpreting clinical databases is desirable.
Thorough knowledge of hospital databases and computer software, including MS Access, MS Excel, MS PowerPoint and Word. Knowledge in the usage of Epic, Crystal Reports, SAS, SQL, MS Visio a plus.
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS:
EDUCATION: Check boxes that best describe the minimum and preferred education requirements.
Required: Minimum of 3 years experience in healthcare field.
Preferred: an Academic Medical Center environment.
SUPERVISORY RESPONSIBILITY (authority to hire, promote, or terminate):
Ability to work well with others in a demanding and changing environment
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.