Parts and Product Agent at Best Buy in Brooks, Kentucky

Job Description:

The Parts and Product Agent focuses on administrative and general warehouse functions of parts operations. They ensure functionality, accuracy, routing, and approval of parts-related work-in-process orders by following Standard Operating Procedures (SOP). These employees have a natural sense of curiosity, enjoy process-driven work, and can flawlessly execute written instructions.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

• Manages work-in-process (WIP) or physical product line queues.


• Creates new and manipulates existing work or part orders.


• Maintains parts-related queues in Services system (STAR).


• Updates company systems when sorting, routing, receiving and, shipping products and parts.


• Verifies accuracy of identification data and paperwork of SKUs, products, parts, and warranties


• Tests products, parts, and component functionality.


• Communicates order updates to repair agents, vendors, and customers.


• Places items in appropriate bins or areas as determined by SOP.

• Receives, stocks, fulfills, delivers, and ships part components and other product types for both inbound and outbound trucks.


• Oversees the return of defective and unneeded parts to vendors.

• Manages parts ordering processes for multiple Best Buy locations such as Depots and Geek Squad City.


• Communicates with vendors, manufacturers, and Service Depot Repair Agents to verify accuracy of part orders and paperwork.

• Verifies accuracy of work orders and products being shipped.


• Unload, receive and ship product and parts for both inbound and outbound trucks

• Able to stand and sit for long periods of time


• Able to work in a fast-paced environment


• Able to work in a non-climate-controlled environment


• Able to maneuver weight up to 50 pounds with or without accommodation


• 6 months of experience using Microsoft Office (Excel, Outlook etc.)

• 1 year of experience using Microsoft Office (Excel, Outlook etc.)


• 6 months of experience working in a warehouse, inventory, or quality control environment


• Able to operate pallet jack, two-wheeler, and hand operated moving equipment