Customer Service Assistant Coordinator at US Silica Company in Reno, Nevada

Job Description:

U.S. Silica is a global performance materials company and a leading producer of commercial silica used in a wide range of industrial applications and in the oil and gas industry. U.S. Silica’s wholly owned subsidiaries include EP Minerals and SandBox Logistics®. EP Minerals is an industry leader in the production of products derived from diatomaceous earth, perlite, engineered clays, and non-activated clays. SandBox Logistics® is a state-of-the-art leader in proppant storage, handling and well-site delivery, dedicated to making proppant logistics cleaner, safer and more efficient. During our 121-year history, we have developed core competencies in mining, processing, logistics and materials science that enable us to produce and cost-effectively deliver over 400 diversified product types to customers across our end markets. As of December 31, 2020, we operated 23 production facilities across the United States. We control 489 million tons of reserves of commercial silica, which can be processed to make 197 million tons of finished products that meet American Petroleum Institute ("API") frac sand specifications, and 79 million tons of reserves of diatomaceous earth, perlite, and clays.

The Company is headquartered in Katy, Texas, and has an office located in Reno, Nevada.

Essential Job Functions:

• The successful candidate will approach this role as a business partner to the Operations and Sales Management teams


• Handle EPM products & services through a complete order entry process


• Take incoming calls from domestic customers (distributors and end-users)


• Confirmation of product order and pricing


• Provide reference information on Competitive products


• Provide Certificate of Analysis, proof of deliveries and any other order related information to customer, sales, or operations


• Work closely with Operations and Sales Management teams


• Process Customer Complaints in the database

Required Education, Experience, and Skills: 

• High School diploma


• 1-2 years of experience in a fast-paced, customer service environment


• Well versed in all Microsoft Products: Excel, Word, Outlook


• Strong written and verbal communication skills


• Strong mathematical skills


• Good organizational and multitasking skills with exceptional attention to detail. 
  

Preferred Education, Experience, and Skills: 

• Work well with a variety of individuals


• Calculate figures and amounts such as discounts, interest, proportions and percentages is vital to success in this role


• Must be able to interface effectively with all levels of the organization


• Strong work ethic
  

Sales & Marketing