SR PRODUCT SUPPORT ANALYST (Lewisville, TX) at Texas New Mexico Power in Lewisville, Texas

Posted in Marketing 13 days ago.

Type: Full Time





Job Description:


Texas New Mexico Power



Job ID: 6086999
Date: 01/12/2022
Location: TNP, Lewisville Hillside
Full/Part Time: Full-Time
Regular/Temporary Regular

COVID-19 Protocols

Employees are expected to follow all COVID safety protocols including either proof of vaccination or weekly testing.

Posting Deadline

Applications must be submitted by: February 09, 2022 (or until filled)

Department: Corporate Systems

PREFERENCES

  • Knowledge of basic accounting principles
  • PeopleSoft
  • SQL
  • Powerplan preferrable.


JOB DESCRIPTION

SUMMARY:

Under general supervision, provides support to application programming staff, application users, and management regarding PNM application systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Champions PNM change management process and ensures that all work required for change migration is complete, with appropriate authorizations and documentation in place prior to change migration meetings

Migrates software changes made by programming staff between environments (Development, Test, Quality Assurance, and Production) following PNM standard processes

Performs hardware or software platform support for non-mainframe hardware, including installation and use of system and application software, database management, monitoring and marinating the system for availability of resources

Evaluates application program and system design for compliance with standards and functional requirements

COMPETENCIES:

Extensive knowledge of version control software tools

Extensive knowledge of application system environments and hardware platforms to be able to provide support of applications in production

Working knowledge of various types of workstations

Ability to evaluate productivity tools, interfaces between major systems, package systems, and the efficiency and effectiveness of large-house systems

Ability to implement new applications that meet current and projected client needs
Ability to prioritize, schedule, organize, focus on, and complete work

Ability to understand and assimilate complex technical information

Ability to demonstrate sound judgment

Ability to investigate, troubleshoot, diagnose, and solve mechanical problems

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelors degree from a four-year college or university with an emphasis on computers and six to seven years of related experience, or equivalent combination of education and/or experience related to the discipline.

COMMUNICATION SKILLS:

Ability to read and interpret technical documents such as operating and maintenance instructions and procedure manuals

Ability to clearly and concisely write technical, conceptual, and administrative project information

Ability to speak effectively before various groups
MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to apply the concepts of fractions, percentages, ratios, and proportions to practical situations

COMPUTER SKILLS:

In depth knowledge of hardware and software platforms

Understanding of version control, testing, and change control processes

Ability to analyze the impact of enhancements and production problems effectively

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to analyze and troubleshoot issues related to application production systems. Ability to identify potential problems with proposed production changes. Ability to evaluate and ensure that testing performed is complete and accurate for changes being made. Ability to identify and resolve problems that occur during the migration process.

DECISION MAKING:

Ability to work with programming staff to understand changes being proposed to production systems and make decisions with programmers, users, and management based on proposed changes, testing results, and migration preparedness.

PHYSICAL DEMANDS:

Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Office environment.

DEGREES:
Bachelors Degree

SALARY RANGE

Salary Grade: G06
Minimum Midpoint Maximum
$67,996 - $91,795 - $115,593

EQUAL OPPORTUNITY STATEMENT

PNM Resources and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.PI160765389
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