Technical Support Engineer at Johnson Controls, Inc in Westford, Massachusetts

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

What you will do

Imagine a career that perpetually stretches your capabilities. From managing many of the world’s most iconic buildings to making products that help save lives, the breadth of our opportunities empowers you to chart your own path. We are a global company that embraces diversity and rewards hard work and inspires people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. Johnson Controls has a phenomenal opportunity as a Level 3 Technical Support Specialist. This is a remote position but applicants must be located in the Pacific time zone (west coast) OR a commutable distance to Westford, MA. 

How you will do it

• Working as part of a customer support team in supporting Johnson Controls customers worldwide


• Providing high-level technical advice to our global customers


• Providing technical support in Linus and Microsoft operating systems and applications


• Providing support documentation, including procedural documentation


• Support Windows server, network and commuting infrastructure – housekeeping tasks and daily checks


• Testing/evaluation new technology and infrastructure


• Ensure ongoing compliance with agreed standard IT solutions and related security practices


• To continue to develop and enhance our support portal and to drive innovation in the team

Qualifications
Required

• Applicants must have a degree in IT or equivalent experience


• Experience using and administering Windows 10


• Knowledge of Linux


• Debugging experience


• Able to manage complex technical situations and customer interaction


• Minimum 3 years of experience as a level 2 or level 3 technical support engineer in Access Control Security Product industry 

Preferred

• CCNA or equivalent networking qualifications


• Experience with access control systems 


• Wireshark


• Scripting in bash or python


• Ability to read call stacks in core dump files


• Experience as a level 2 or level 3 technical support engineer

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.