Customer Service Representative at Flex in Northfield, Minnesota

Job Description:

Flex is the manufacturing partner of choice that helps a diverse customer base design and build products that improve the world. Through the collective strength of a global workforce across 30 countries and responsible, sustainable operations, Flex delivers technology innovation, supply chain, and manufacturing solutions to various industries and end markets. Create the extraordinatry: https://flex.com/careers

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  Industry: Electrical / Electronic Manufacturing


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  Type: Public Company


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  NASDAQ: FLEX


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  Headquarters: 2 Changi South Lane, Singapore, 486123


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  Company Size: 10,001+ employees


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  Website: https://flex.com/
  

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people’s lives.

Job Summary

CSR Job Posting

Job Summary

Sheldahl, a leading provider of flexible interconnect products and electronic materials has an immediate opening for a Customer Service Representative to join our friendly team in our easily-accessible, Northfield, MN location – just minutes from the metro area.

The Customer Service Representative will be based at Sheldahl, a Flex Company, in Northfield MN.  You will be part of a highly effective customer support team which interacts with our customers and Business Development (sales) staff daily.  Your primary focus is supporting external and internal customers through the management of customer orders, communication of demand planning information to our Planning Dept., as well as coordination of order shipment and invoicing through other internal departments.  This position offers you an opportunity to grow, as a major contributor to the success of our organization and the voice of our customer.

Here is a glimpse of what you will do…

• Appropriately utilize system applications and resources to accurately and effectively provide a comprehensive and high-quality service for all customer needs.


• Handle inquiries and resolve customer problems and complaints with care and efficiency to ensure one-call resolution.


• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or challenging customers.


• Interpret customer needs, recognize symptoms, causes and solutions.


• Communicate daily with our customers regarding their orders, shipments and invoices.


• Enter and acknowledge customer orders utilizing our Oracle ERP system.


• Communicate customer demand to our Planning Department.


• Send and Receive pertinent documents to internal and external customers regarding shipments and fulfilling Customs requirements.

Here is some of what you will need (required)…

• Demonstrate clear speaking and writing skills in English


• Bachelor (BA or BS) or equivalent work experience


• Three years’ experience in a Customer Service- related position


• Excellent customer-interfacing skills


• Knowledge of MS Office (Excel, Word)


• Strong communication and collaboration skills

Here are a few of our preferred experiences…

• Experience with Oracle software


• Six Sigma Green Belt or Black Belt certification is highly desirable


• Ability to speak and write in a second language

Here are a few examples of what you’ll get for the great work you provide…

• Full range of medical benefits, dental, vision


• Life Insurance


• Matching 401K


• PTO


• Tuition Reimbursement


• Employee discount at local retailers

PF79

Job Category

Is Sponsorship Available?

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: accessibility@flex.com.