National Tourism Sales Admin at Hornblower Cruises and Events, LLC in Washington, Washington DC

Job Description:

Salary Range $50,000.00

City Experiences is seeking a National Tourism Sales Admin for our Sales operation in Washington DC.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

City Experiences’ mission is to create amazing experiences for our guests.  The successful National Tourism Sales Administrator will handle all duties as it relates to the management of all administrative and sales support duties as guided by the National Director of Tourism.

Essential Duties & Responsibilities:

Sales/Guest Service:

• Following a client booking, takes the lead on handling all service-related manners within 30 days of cruise date, including adjusting guest counts, requesting payments and working with regional teams to relay any specifics related to dietary constraints, mobility issues or other special requests.


• Collaborating with Account Managers to address individual guest's complaints, with a focus on complete resolution and guest satisfaction.


• As directed, creates reservations for tourism groups, which are then approved by an account manager or leadership for distribution.


• When necessary, work in conjunction with leadership to escalate any Indy guest issues that can’t be immediately resolved.


• As necessary, processing of gift cards due to unhappy guests or for charitable reasons.


• When needed, works with the HCC to contact guests if a cruise is cancelled for any reason.


• Works with regional leadership and sales support team to promote and drive the high return of cruise surveys.

Group Accounting Support:

• Oversees all invoicing requirements, including proper tracking and timely submission of invoices received from vendors.


• Effectively interacts with the corporate accounting departments, ensuring that guidance is followed as to when invoices needed to be submitted for timely payment.


• As requested, transfers payments between orders by using the Account Request process outlined in Salesforce.


• Works in conjunction with National Tourism Director to process all refund requests, following guidelines laid out to set appropriate expectations with the guest on resolution time.


• Creates an effective accounts receivable system, with the understanding that all payments should be received at the appropriate time before the cruise date.


• Regularly audits group payments due, ensuring that no cruise boards without payment in full.


• Communicates effectively with national leadership should there be a situation in which full payment is not received before a cruise.


• For direct bill and invoiced clients, ensures that all payments are received within the parameters given to the client.


• Assists account management team with customizing invoices as necessary for clients.

Additional Requirements:

• Uses technology to track and process donation requests, working alongside regional leadership to set guidance on approval threshold.


• Becomes proficient in the Anchor Reservation System and Salesforce CRM system.


• Regularly audits group agreements to ensure that account managers are following proper guidance as it relates to charges and costs for all events.


• Works in conjunction with regional teams to ensure that any tourism business booked on public dining cruises is suitable based on pre-existing reservations already on the boat.


• As necessary, assists the regional team with floor plans, making sure that all mixed groups fit on a particular boat or deck.


• Assist with Regional team on ensuring seats on vessels before boarding when needed and greeting groups on pier when needed/requested by Regional team.

Requirements & Qualifications:

• High School Diploma or equivalent required


• Minimum of one (1) year of previous related work experience required


• Associate degree preferred


• Communicate effectively in oral and written form


• Maintain a high level of organization


• Be detail-oriented


• Handle multiple tasks/projects at one time


• Focus on guest needs


• Meet deadlines


• Establish and maintain effective working relationships as required by job responsibility


• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions


• Work with Microsoft Office applications (especially Word, Excel)

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

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