Bellperson - InterContinental Washington DC - The Wharf at IHG in Washington, Washington DC

Job Description:

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the InterContinental Washington D.C. – The Wharf is the newest addition to the reimagined Wharf neighborhood bringing sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. – The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America’s political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river’s edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting.  Featuring Moon Rabbit, a contemporary Vietnamese restaurant by Chef Kevin Tien with a unique and complex menu, as well as a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Bellperson, you’ll  create the warm atmosphere that makes our guests feel at home in any location.

JOB OVERVIEW:

To handle luggage, greet and welcome guests, and be able to explain the features, room amenities, and safety applications. Additional task may be required as needed. 

RESPONSIBILITIES:

• Welcomes guests and familiarizes them with the hotel and facilities.


• Accompanies guests and delivers luggage to rooms.


• Answers inquiries.


• Informs Bell Captains, Guest Services Manager, and or the MOD of any challenges relating to the hotel or guest.


• Able to give clear directions (Chicago).


• Delivers packages, guest messages, and newspapers.


• Informs Managers of guest challenges.


• Keeps public area and bell storage area clean.


• Notifies Engineering of any mechanical difficulties throughout the hotel.


• Alerts Security of any suspicious occurrences or individuals in the hotel.


• Understands responsibility during all types of hotel emergencies.


• Provides services in absence of Door Attendant.


• Attends meetings and hotel training sessions as required by hotel management.


• At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.


• Perform other duties, tasks and special projects as assigned.

What we need from you

QUALIFICATIONS:

• Able to work overnight shifts as needed


• Ability to lift up to 70 pounds


• High school diploma or equivalent; some college is preferred.


• Service oriented.


• Friendly, positive and good natured attitude with daily guest contacts, as well with hotel employees.


• Ability to clearly communicate with proper grammar in English with guests/visitors, management and hotel personnel to their understanding.


• Ability to be a clear thinker and can remain calm in pressure situations.


• Must be conscious of culture differences.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants