Manager, Digital Analyst at Prudential Ins Co of America in Newark, New Jersey

Job Description:

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Prudential’s Global Technology team is the spark that ignites the power of Prudential for our customers and employees worldwide. Our organization plays a critical and highly visible role in delivering customer-driven solutions across every area of the company. The Global Technology team is made up of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency. 

The Global Technology team takes great pride in our culture where digital transformation is built into our DNA. When you join the Global Technology organization at Prudential, you’ll unlock a challenging and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.

The Global Technology organization at Prudential is seeking a Manager, Digital Analyst. Reporting into the VP of Digital Enablement Technology, this role will be responsible for business process engineering of digital technology platforms that enable business priorities and achieve Prudential Customers’ Priority Experiences and Journeys.

As a Manager, Digital Analyst, you will examine the way our business processes are operating in the context of our long-term performance goals and recommend ways we can work more seamlessly to achieve overall improvement. This role will be responsible for working across the organization as part of agile teams to provide the digital engineering oversight and execution of Prudential’s digital products / services landscape within Digital.

The team is looking for a process leader with industry experience: strong business acumen, using digital technology trends and best practices to solve Prudential’s business problems, deep experience with digital products / services, to drive and own business relationships, a strategic and technical mindset as well as the ability to influence business, national & international capability build.

Responsibilities:

• Working across Prudential with business, technology, data science, product management, subject matter experts, and business operations partners, understand our business processes and document for those not documented already.


• Focusing on enabling differentiated customer experiences and self-service capabilities, consolidate existing metrics as well as develop new metrics that would help enhance our path to digital transformation in the context of our business processes and associated systems.


• Measure the efficacy of our business processes and associated systems against metrics and best practices.


• Document modifications to existing business processes and develop new processes to improve productivity, efficiency, and operational costs.


• Analyze the feasibility of and developing requirements to support existing technology platforms and create new digital capabilities in the context of enhanced business processes.


• Plan and support business processes to identify go to market strategies for new products and services.


• Define and execute new concepts in digital products / services, including but not limited to personalization and omnichannel experiences


• Own and manage process engineering to build customer focused experiences across specific business agile teams, journeys, and regions to achieve business needs and Prudential digital goals


• Work across the organization and with business stakeholders to resolve/communicate key issues, critical decisions, and priorities and manage expectations and delivery timelines

Qualifications:

• Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, or related technical field


• 7+ years of business process engineering and leadership experience in global financial services, technology or consulting industries, preferably with insurance and annuities domain knowledge


• 3+ years of experience working on any aspect of digital products / services


• Data-driven mindset, using quantitative tools and analyzing unstructured feedback to inform the development of processes, technical solutions and metrics


• Demonstrated ability to adapt to changing business priorities and a strong work ethic


• Proven ability to collaborate cross-functionally and influence outcomes with multiple business units and stakeholders


• Organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding global environment


• Endlessly curious in how emerging digital and technology trends can translate into excellent customer experiences

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $100,000.00 to $148,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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