RETAIL SALES ASSOCIATE at Evergreen Goodwill of Northwest Washington in Silverdale, Washington

Job Description:

About Goodwill We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of diversity, equity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility. If you need any assistance in applying please contact PeopleRelataions@evergreengoodwill.org for any assistance or accommodation requests. *As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination on their first day of employment.

Job Title: Retail Sales Associate

About the Position

The Retail Sales Associate interacts and assists customers, donors and others with merchandise selection, suggestion selling and cashiering in a courteous and professional manner.

Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Proactively acknowledge, greet and help customers in any area of the store.


• Assist customers/donors in a timely and courteous manner by answering questions or directing them to a supervisor.


• Handle cash, checks, and credit card transactions, closing out cash drawer and balancing all point of sale (POS) transactions.


• Able to communicate through standard telephone and wireless audio systems.


• Merchandise, restock and provide general floor maintenance where needed.


• Maintain a clean work environment.


• Support team members, assist supervisors and leads when necessary.


• Build and maintain internal and external customer satisfaction.


• Contributes to team effort by accomplishing related results as needed.


• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.


• Perform other duties as assigned.

*This role is eligible to become a certified Buddy Trainer. Buddy Trainers act as a resource to new employees providing job specific training, questions and guidance through Seattle Goodwill's Buddy Trainer program

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High school graduate or equivalency preferred, but not required


• No experienced required

Computer/Technology Skills:

• Ability to learn new technology and software as related to the job.

Certificates, Licenses, or Registrations: N/A

Physical Abilities:

While performing the duties of this job, the employee will be required to lift and carry up to 30 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

• Organizing, sorting, categorizing, counting, adding, subtracting


• Interpreting data


• Problem Solving


• Communicating with the public


• Verbal and written communication skills

Work Environment:

Retail store environment, temperature varies, loud noises, occasional crowds, exposure to dust.

FLSA Status: Non-Exempt

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

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