Supervisor Accounts Receivable at Crown Castle in Canonsburg, Pennsylvania

Job Description:

Position Title: Supervisor, Accounts Receivable (M1)

 

Company Summary 

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B. 

 

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

 

 

Role 

Provide oversight and leadership of the centralized Accounts Receivable (“AR”) billing processes and team to ensure accurate and timely billings, effective controls and appropriate accounting.  This position will also require working with various teammates throughout the Company to design, implement, and enhance consistent processes across different customers and a variety of billing types.

 

Responsibilities 

• Partner with various field personnel (most notably the customer pre-construction and construction teams), Client Services, Job Cost Accounting, and the Billing and Cash Application Manager to optimize the customer billing process for tower services performed.  In the future, provide oversight over exploring the potential benefits of further billing centralization opportunities (for example, for vertical customers).


• Identify areas of inconsistency/inefficiency and design and implement new processes as needed.


• Work with Billing and Cash Application Manager to hire, onboard, and train teammates. Create and continuously update training and process flow documentation as well as desktop procedures.


• Act as the subject matter expert for all processes related to customer billing of tower services. Develop and deliver pertinent training materials to internal business partners.


• Manage the day-to-day activities of the AR billing team to ensure the efficient flow of the associated transactions.


• Oversee the process of associating tower customer sales orders to jobs (“claiming lines”) in JD Edwards.


• Manage the team responsible for identifying tower sales orders where the work has been marked complete in the project management tool (“PMT”) and where customer approval has been received and subsequently triggering billing (“ship confirming”) in JD Edwards.


• Work with the AR sales order processing and portal entry teams to resolve unclaimed sales order lines and customer portal entry issues.


• Resolve exceptions in a timely manner and perform billing adjustments as required.


• Review unbilled revenue and escalate issues as appropriate.


• Research and resolve tower service customer AR aging issues. Work with Client Services and the field to resolve issues as appropriate.


• Oversee the preparation of reconciliations and statistical reports as required.


• Educate business partners on team responsibilities, policies, and procedures.


• Prepare and review entries for the general ledger as required in compliance with established rules and in accordance with GAAP.


• Maintain a collaborative environment between AR and other cross functional departments, including Client Services and various field personnel, to assure accurate and timely flow of information into financials.


• Enforce team alignment with company policies and procedures and compliance with SOX.


• Continually analyze processes for efficiencies and provide recommendations to improve the administration of customer accounts. Assist Billing and Cash Application Manager in the implementation of such enhancements.


• Monitor testing of AR system modules and interfaces during ERP system upgrades and enhancements.


• Lead integration of acquisitions into the department from a data and process flow perspective.


• Create and maintain team metrics for assigned discipline, ensuring the achievement of volume, speed, and quality targets by team.


• Assess internal and external customer service needs to ensure the team is meeting their service commitments.


• Manage requests from internal and external auditors and provide supporting documentation, as required.


• Partner with Business Support in the ongoing recruiting, training and development of team members. Ensure individual objectives are established and reviewed by holding constructive dialogue with the team regularly and benchmarking against the Company’s core competencies.

 

Expectations  

• Working knowledge of tower service billing processes as well as basic financial statement fundamentals, ledgers and journal entries


• Working knowledge of PMT systems and related milestones that drive billings


• Advanced understanding of GAAP and SOX requirements related to AR


• Ability to work under pressure, multi-task, maintain flexibility, and lead team in meeting deadlines

• Ability to effectively communicate with subordinates and management through written and verbal methods


• Highly developed analytical and problem-solving skills


• Ability to manage ambiguity and handle complex situations


• Ability and desire to collaborate cross functionally


• Ability to manage accountability of a large team


• Excellent employee coaching and motivating skills


• Cultivates innovation and has experience participating in special projects and assignments


• Experience with acquisitions and integrations


• Thorough knowledge JD Edwards or other similar accounting software


• Advanced knowledge of Microsoft applications (including Access and Excel)

 

Education/Certifications   

• Bachelor’s/Associates Degree in Accounting or related field or equivalent work experience required.

• CPA and/or master’s degree preferred

 

Experience/Minimum Requirements   

• Five (5) to seven (7) years of experience in an accounting related position 

 

Organizational Relationship   

   

Reports to: Manager Billing and Cash Application 

   

Title(s) of direct reports (if applicable): Billing Specialist, Billing Coordinator

   

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.  

 

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law. 

 

#Li-Hybrid

 

#Li-IM1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Accounting

Apply Now