Supervisor, Customer Service - Pac Sales at Best Buy in Carlsbad, California

Job Description:

The Supervisor, Customer Service - Pac Sales is responsible for all aspects of the front counter operations at an individual store level. This includes cash handling, daily paperwork, Alerts and Qs management and support of the open order reports for both Unidata and OMS. Also provides support for Safety and security for the entire store.

This role will assist the manager in hiring; coaching, developing, training, and performance management the customer service and inventory teams. They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS, social media ratings and enabling a world class employee and customer experience.

• Ensures accurate cash handling, safe counts and reconciliations as all are required for all paperwork associated with cash handling to be accurate and completed daily


• Ensures self and all team members provide expert customer service thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues, if applicable


• Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable


• Manages Alerts and Qs daily to ensure no customer disappoints


• Manages and monitors all customer returns and exchanges and adheres to all policies and procedures for accurate processing of these transactions.


• Responsible for driving NPS, Yelp and Google reviews associated to checkout and the customer service area of the store


• Ensures accurate record keeping and documentation standards are maintained for all front counter operations including daily paperwork and supports the open order reports for both Unidata and OMS when applicable


• Ensures front counter area is clean and organized and free of clutter and follows visual merchandising standards


• Aids in research of inventory discrepancies and identifies missing product in partnership with the inventory specialists


• Ensures proper training of all employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to ensure that each employee is able to contribute fully


• Prepare for and conducts team meetings, trainings & other special events. Communicates weekly, daily and store goals to staff in a clear, accurate, and timely manner

• 1+ yrs Management or Supervisory experience


• 1+ yrs Sales or Customer Service experience

• 1+ Yrs Retail experience


• 1+ Yrs Appliance or Luxury Products experience