COSC Training Analyst - Remote at Johnson Controls in Milwaukee, Wisconsin

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

Job Details

Description

What you will do:

Deliver training to new hire team members using adult learning methodologies and practices, facilitation of lectures, webinars, hands-on and web-based training, as well as through supervised on-the-job training. Responsible for the management and supervision of new hires throughout the training period.

How you will do it:

• Prepare and conduct systems and customer service skills training using a professional and engaging approach in the presentation of training programs, ensuring interactive methods are employed and learners are prepped for success.

• Responsible for all training class preparation, facilitation and completion, including materials and classroom set-up/preparation, requesting log-ins and database access, and administrative functions pre-, during- and post-class.

• Maintain accuracy of training class information.

• Coach and mentor team members by evaluating performance and providing feedback to learners and CMC leadership before completion of training and progression into job role.

• As needed, administer payroll review and validation for learners.

• Handle employee relations issues in accordance with Human Resources guidance and direction.

• Set a leadership example with peers and staff to develop a representative level team to improve performance.

• Manage performance standards according to company goals, evaluate and coach team members accordingly

• Supervise team members and provide additional support to the Resource Desk as needed.

• Ability to work flexible schedule in support of operational needs: days, nights, holidays.

• Ability to travel (typically up to 10%), determined by business need.

• Other duties as assigned.

Qualifications

What we look for:

Requirements

• At least four years’ experience training experience in an inbound/outbound call center environment.

• At least two years’ proven people management experience.

• Excellent oral communication and presentation skills in a variety of formal presentation settings; one-one-one, small and large group facilitation.

• Ability to work in a fast paced call center environment.

Preferred

• Four-year degree.

• At least five years of training facilitation experience in an inbound/outbound call center environment.

• Managing and Measuring Work; monitors process, progress, and results.

• Time Management; uses time effectively and efficiently.

• Good listening skills; practices attentive and active listening.

• Creativity; ability to come up with new and unique ideas to presenting in a classroom setting.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.