Staff Development Officer - Child Support Services at County of Riverside in Riverside, California

Job Description:

ABOUT THE POSITION

The County of Riverside's Department of Child Support Services seeks a Staff Development Officer who will be assigned to their Staff Development Team in Riverside, CA.

The selected candidate will develop and deliver training to new and existing child support services staff. Training materials to be developed will range from onboarding to various courses. Training topics may include technical functions related to the delivery of child support services along with professional development courses. The Staff Development Officer will collaborate and work closely with child support operations staff in the development and delivery of training; recommend training courses to management related to employees and professional development. Additionally, the incumbent will handle personnel matters and disciplinary action for inductees, and administrative duties associated with the induction class.

The most competitive candidate will possess and demonstrate experience delivering training to a variety of groups, including small, one-on-one, on-the-job, large and conference sized settings; public speaking experience and confidence in delivering presentations to various audiences. Lastly, the department seeks candidates that have experience with PowerPoint, web conferencing tools, and other relevant and modern methods of delivering training materials to individuals and classroom settings. Work experience with a child support services agency is highly desired.

Meet the Team!
The County of Riverside Department of Child Support Services works with parents and guardians to ensure children and families receive court-ordered financial and medical support. Services provided included locating, establishing paternity; establishing, modifying and enforcing a court order for child support; and establishing, modifying and enforcing an order for health coverage. Can you see yourself here?

EXAMPLES OF ESSENTIAL DUTIES
• Plan, develop, coordinate, conduct, and evaluate one or more phases of a departmental staff development-training program for professional, supervisory and management staff.

• Make recommendations regarding training goals and objectives, and the methods best suited to meet them.

• Write training proposals and develop an annual training plan for assigned segments of the departmental training and staff development program.

• Plan, organize and supervise an induction training program for new staff including trainees; may assign trainees to field assignments for on-the-job training during the induction training period.

• Evaluate the performance of trainees through personal contact and discussions with field assignment supervisors.

• Make recommendations regarding retention or termination of trainees, or recommend other action as appropriate.

• Plan, develop and conduct a training program for departmental supervisory and middle management staff; monitor the progress of training participants.

• Provide consultation to training participants' supervisors, recommending corrective or other action as appropriate; prepare and conduct training sessions in selected subject areas for management staff including staff from other County departments.

• Conduct an annual needs assessment survey to determine training and staff development needs of management supervisory and other departmental staff.

• Recommend and develop specialized programs to meet identified in-service training needs.

• Obtain services of qualified subject matter specialists to act as lecturers and consultants as appropriate.

• Train and utilize department staff to conduct segments of training programs as appropriate; prepare and administer evaluative tools to measure the effectiveness of the training program.

• Confer with department supervisory personnel to evaluate past programs and coordinate the training schedule with departmental operations.

• Study training, educational, social work, management, and supervisory methods.

• Locate and utilize available resources such as educational distribution organizations and other organizations and agencies concerned with training; maintain a clearinghouse of job-related training from a wide variety of resources.

• Maintain comprehensive records for audit purposes.

MINIMUM QUALIFICATIONS
OPTION I
Education: Graduation from an accredited college or university with a bachelor's degree, preferably with a major in psychology, sociology, social welfare, social/human services, behavioral sciences, education, business, public administration, or a related field to the assignment.

Experience: Two years as a County of Riverside Social Services Practitioner III or equivalent class in a public or private welfare agency.

OPTION II
Education: Graduation from an accredited college or university with a bachelor's degree, preferably with a major in psychology, sociology, social welfare, social or human services, behavioral sciences, education, business, public administration, or a related field to the assignment.

Experience: Two years of planning, organizing and conducting employee or employment development training programs in a commercial, industrial or governmental organization. (A master's degree from an accredited college or university in social work, business or public administration may substitute for one year of the required experience.)

OPTION III
Education: Graduation from an accredited college or university with a bachelor's degree, preferably with a major in psychology, sociology, social welfare, social or human services, behavioral sciences, education, business, public administration, or a related field to the assignment.

Experience: Two years of teaching undergraduate or graduate curriculum in the behavioral sciences at an accredited college or university. (A master's degree from an accredited college or university in social work, nursing, business, public or personnel administration may substitute for one year of the required experience.)

ALL OPTIONS
Knowledge of: Modern principles and techniques of employee training and supervision; principles and theories of organizational development; leadership and group dynamics; professional training techniques and resources; basic principles and techniques of public administration and personnel management, including employee counseling; the provisions of the Welfare and Institutions Code and other legislative and regulatory material in the social service field; the organizations and functions of county social service agencies; basic statistical concepts and research methods for evaluating the effectiveness of training programs; assessment techniques and evaluation methods.

Ability to: Plan, develop, organize, and evaluate employee training; write manuals, handbooks, lesson plans, and syllabi; develop visual aid and other instructional material to meet specific training needs; assess training needs; interpret and apply statistical data; speak effectively and lead discussion groups; work cooperatively with other departmental and County personnel and representatives of other agencies; effectively train and supervise professional staff.

SUPPLEMENTAL INFORMATION

Other Requirements

License/Certificate: Possession of a valid California Driver's License is required.

Veterans' Preference

The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here ( Download PDF reader ).

What's Next?

This recruitment is open to all applicants.

Applicants who are current employees of the County of Riverside's Department of Child Support Services may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies throughout the County.

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .

Application Period

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by December 8, 2022, 11:59pm PST. No late applications will be permitted.

Include relevant work experience details on resume and/or application.

Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.

Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• 
  Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.


• 
  Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.


• 
  Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.

A new member is defined as any of the following:

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY - LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances to provide up to 100% of pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

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