Member Service Representative- Murfreesboro TN. at Redstone Federal Credit Union in Murfreesboro, Tennessee

Job Description:

Job Description Summary

Interacts with the member to gain knowledge and understanding of their financial needs. Utilizes all available resources to provide the best solution to ultimately enrich the member experience. Provides detailed information and promotes products and services to meet member needs and build relationships.
Accurately and efficiently documents and processes the full range of member services to ensure member satisfaction.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains a professional image and demeanor at all times consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.  Delivers friendly, caring service to internal and external members.

Greets members; assesses member’s needs and concerns; provides consultative services to members regarding appropriate Credit Union’s products and services.

Documents and processes products and services for members, including but not limited to; new accounts, deposit products, loan products, credit cards and insurance products.

Utilizes knowledge of Credit Union products and services to provide solutions to members concerns and problems; follows through to ensure member satisfaction.

Performs routine branch duties such as, assisting with open and closing procedures and maintaining supplies.

EDUCATION / EXPERIENCE

Two years teller experience or equivalent experience involving cash handling, sales, lending or customer service

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermittent standing, sitting and walking.


• Using hands repetitively to handle, feel or operate computers and other standard office equipment.


• Reaching with hands and arms.


• Intermittent lifting and carrying between 5 and 25 pounds.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

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