Help Desk Technician Tier I (Hybrid opportunity in MN) at Arvig Enterprises, Inc. in Roseville, Minnesota

Job Description:

Position Summary

As a Help Desk Technician you will use your awesome problem-solving skills and IT knowledge to assist customers with connection, software configurations, and outage issues and decide when to escalate an issue or dispatch field technicians to resolve service troubles.

Qualifications

You are required to have:

• Minimum of 1-year experience in customer service and/or a troubleshooting environment


• Be at least 18 years of age


• Good analytical and problem-solving skills


• Excellent communication and customer service skills


• Ability to work with a wide variety of personalities including effectively responding to and resolving technical situations over the phone

Additional preferred qualifications:

• AAS degree in computer, IT, networking or related


• Experience in a technical phone support role is a plus!


• Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc.


• Intermediate to advanced knowledge of email software, Windows, Mac systems, etc.


• Intermediate understanding of Internet, phone and cable services is a plus

Schedule

The shift we are looking to fill is from 12:30-9 pm. Your schedule would include every other weekend.

Location

This position can be located in a variety of our work locations and could be a work from home opportunity for MN residents.

Benefits

Arvig offers a competitive wage and an excellent benefits package, including health, dental and vision insurance, 401K, Employee Stock Ownership Plan, PTO, holidays, education reimbursement, company service discounts and FREE internet* 

Minnesota's Small Town, Employee-Owned Tech Giant

As one of the largest independent broadband service providers in the nation, Arvig serves residential and business customers throughout Minnesota and beyond. Headquartered in Perham, Minnesota, Arvig provides broadband and telecommunications services, including high-speed internet, TV, phone, home and farm security and business services.

With approximately 900 employees, we keep our quality standards of ownership, engagement, efficiency and knowledge top-of-mind as we conduct business every day. Our culture is built on leadership behaviors integral to our success, which include courage, humble, open-mindedness, integrity and respect. Having the best employees anywhere is what we consider to be the Arvig Advantage.

Women and minorities encouraged to apply.

We are unable to sponsor H1B visas.

*At your primary residence located in an Arvig service area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Help Desk (NS)

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