Customer Service Specialist at Vitalant in Glendale, Arizona

Job Description:

$18.27 to $19.06 (Depending on Experience)

Schedule: Tuesday-Saturday; Tuesday & Wednesday 8:30am-6:30pm, Thursday 9:30am-5:30pm, Friday and Saturday 6:30am-2:30pm 

Location: Glendale Center; 18583 N 59th Ave, Glendale, AZ 85308

 

As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community.  With this in mind, Vitalant requires employees to be fully vaccinated as a condition of employment.  Individuals applying for this position should be prepared to comply with the COVID-19 vaccination mandates of Vitalant and accordingly, will need to be vaccinated as of first date of employment unless an approved exemption exists prior to start.

PRIMARY PURPOSE:

 

Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.

 

DUTIES AND RESPONSIBILITIES:

1. Performs all assigned duties in compliance with internal SOPs and external regulations.  Brings compliance issues to the attention of management.


2. Assures quality customer service to all customers.


3. Retains current donors by rebooking donation appointments. 


4. Explains and/or enrolls donors in frequent donor programs.


5. Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.


6. Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)


7. Converts donors to automated and other new collection technologies to optimize the donation opportunity.


8. Assists donors, blood center staff and coordinators in resolving customer service issues.


9. Administers customer service and marketing surveys to donors.


10. Collects data and prepares reports, as assigned and performs other clerical duties, as needed.


11. Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.


12. Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

 

Knowledge/ Education

High school graduate or GED required.

 

Licenses/ Certifications

None.

 

Experience

One year experience in related field required.

 

Skills/Abilities

1. Able to work in a team environment. 


2. Strong customer service skills and ability to analyze customer-related situations and take appropriate action. 


3. Effective communication skills, both verbally and in writing. 


4. Able to maintain confidentiality.


5. Good working knowledge of PC software preferred.
   

EEO including disability and veterans

All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's  established guidelines.

To apply please email your CV / resume to ssoderberg@vitalant.org.

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