After Hours Crisis Triage Case Management Lead Analyst - Evernorth at Cigna in Bloomfield, Connecticut

Job Description:

Shift: Wed- Sat 4pm -2am CST

Assists customers or their family members struggling with mental health or chemical health issues by assessing for their immediate needs and risks and assisting the customers to get access to the care they need. This includes the assessment of the biopsycho-social needs of the member and connecting them to the appropriate resources and professional referrals. Provides information resources to clients, family members, and providers on an as-needed basis. To assist with problem solving or clarifying aspects of their mental health system (e.g. benefits, claims, procedures). Creates and maintains computerized clinical records on each client by entering crisis notes, complete assessment and clinical update for each customer and provider contact. Generates additional external correspondence (e.g. denial letters, uncooperative provider letters, etc.), as appropriate. Contributes to team meetings in a manner which improves communications and procedures relevant to team functioning.

Must hold a current Masters or Doctoral level clinical/counseling license in the state of employment (LMHC, LCSW, LMFT, LPCC, LPC, RN, or LP).

At least five (5) years of outpatient/inpatient experience as a mental health clinician involving knowledge in both mental health and substance abuse diagnosis and treatment.

Knowledge/experience in coordinating alternative care treatments and community resources.

Position requires significant skill levels in both clinical judgment and interpersonal communication.

Considerable diplomacy is often required as customers and providers are not always receptive to the process.

Clinical creativity is central to the process of developing alternative intervention strategies.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 62,400 - 104,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.