Senior Manager, Sales Systems Strategy (remote) at Johnson Controls in Boca Raton, Florida

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

Job Details

What you will do:

As the Senior Manager of Sales Systems Strategy you will work for the Director of Transformation and lead a team of Business Solution Architects/System Developers, aligning work effort within a matrix organization of Quality Assurance Analysts, Sales Leaders and IT resources to deliver scalable and low friction solutions to the sales teams and customers, such as of Selection Navigator and associated platforms. You will solve complicated customer-facing and strategic business problems and add iterative solutions to the Fire Detection Sales Systems roadmap, executing on delivery. You will lead and mentor others to build and sustain a high-performance team as well as align with executive leaders and project stakeholders.

How you will do it:

• Develop Sales tool product strategy based on an understanding and analysis of market and competitive landscape.




• Partner with IT teams to deliver technology improvements for the Fire Detection Sales organization and customers based upon the aforementioned Sales tool product strategy.




• Partner with leaders in IT, Sales, Finance and Product Management to ensure availability of dependable and integrated technology platforms.




• Lead the Sales Systems team, setting standards for quality and velocity through the SAFe Agile development process.




• Drive strategic thought leadership and facilitate executive level communication to support the FD business technology needs which support customers and Sales.




• Manage the full application life cycle: Requirements Gathering, Architecture, Development, User Acceptance, Roll Out, Support.




• Create a technology to business feedback loop with customers, Sales and Product Management teams, helping to make iterative improvements to business processes and applicable systems.




• Responsible for leading the testing and QA functions for each deployment, ensuring system quality of the solution being delivered.




• Analyze Sales tool designs and propose solutions that increase business value, optimize performance, and enhance the customer experience associated with Fire Detection Sales tools and quality.




• Conceptualize and drive develop custom applications using best of breed design patterns suitable for the Fire Detection business unit global customer base, driving their integration into the JCI Global Products system architecture through the project intake and adoption process.




• Develop and lead formalized change management program, inclusive of planned webinars, links to customer-facing training documents, posted formalized training schedules and collaboration with IT team and Learning team to further development WalkMe functionality.




• Drive customer adoption of the Solution Navigator platform applications and connected programs developed to improve the customer experience and lower internal cost structures in Order Entry and improve Sales team efficiencies, improving revenues.




• Manage data governance processes and adherence of guidelines between internal business units and systems.




• Maintain excellent documentation and team processes.

What we look for:

Required

• B.S. Degree in Computer Science, Information Systems, or related area.




• Experience in developing and supporting Go-To-Market technology solutions and managing teams.




• Hands on and in-depth experience with the administration and customization of Enterprise solutions such as Selection Navigator and/or Solution Navigator.




• Deep experience working on database or business intelligence solutions.




• Strong understanding of FD Sales Go-To-Market strategy and business processes and the ability to pair effective and efficient technology solutions to them.




• Analytical and detail-oriented, great project management and road-mapping skills.




• Excellent communication and interpersonal skills, with the ability to resolve complicated interdepartmental projects and manage stakeholders.

Preferred

• SAFe Agile Certification

Statement from hiring manager:

My name is Lisa Briggs. I have worked for JCI for 10 years. I have experience in Customer Operations, Business Development, Sales Operations and Transformation roles during my career.  If you decide to consider this role, one of the benefits include reporting to a leader who is customer-focused, committed to excellence and thrives on communication and collaboration. I strive to be a leader that has empathy for the work you do and can deliver prescriptive guidance on how to navigate barriers that come along with influencing stakeholders needed to be impactful in this role.

If you join my team, you can expect to be closely linked with our sales leaders around the globe, challenged, valued as an individual, instrumental in defining and driving the development of new or enhanced customer-facing tools for our global customer partners and be intentionally developed by someone who works closely with our internal FD business leaders and our IT teams.  I am a leader that values talent that can operationalize ideas, document process, and execute. In return, I am a leader that recognizes your impact and will advocate for you.

Johnson Controls has a lot of work to do and if you join me, you will get global experience and will be able to add “transformation” to your resume! Let’s roll up our sleeves and do this!

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.