Dispatcher at Overhead Door Corporation in Hatfield, Pennsylvania

Job Description:

Be the “voice of the company” to our customer.  Enters customer information into Oracle and manages the schedule for all Service Technicians.  Suggests process and/or improvements.  Coordinates activities with other functions (e.g., purchasing, service, installation, parts, warehouse, etc.).  Directs inquiries to the right department to resolve technical concerns regarding programming and system errors.  Provides verbal information, text information, or electronic mail responses to customers and intracompany personnel.