Mgr, Training at ITC Holdings in Novi, Michigan

Job Description:

JOB SUMMARY 

Provides collaboration, administrative and technical leadership for the Real Time Operation training group, including the oversight of developing/delivering training, testing, qualification and certification of control room personnel and field personnel in adherence to NERC Standards/Requirements. Additionally, any training that pertains to the safe and reliable operation and maintenance of the ITC transmission systems.

ESSENTIAL DUTIES AND RESPONSIBLITIES 

• Provides oversight for the development and administrative training program for ITC staff in compliance with all North American Electric Reliability Corporation (NERC) standards/requirements for personnel training.


• Conducts training of the Operations Control Room (OCR) staff using classroom instruction, guest speakers, computer simulation, field observation, testing and on-the-job training.


• Oversees the design, development and delivery of training modules and manuals.


• Ensures maintenance of detailed records of all aspects of training, in compliance with NERC standards.


• Provides oversight for developing, configuring and administering training simulations for various electric transmission system emergency and non-system emergency scenarios that affect Company employees.


• Participates in skill and method enhancement training by attending seminars, classes and meetings to learn new skills and methods of instruction.


• Provides oversight for the design and facilitation of internal as well as joint training drills with other utilities.


• Provides oversight for developing criteria and administering testing to certify and annually re-certify field Protection Leaders, field Substation Operators and OCR personnel in the application of the ITC’s switching and tagging process.


• Provides necessary training and support to maintain OCR employees' NERC certifications.


• Establishes metrics for evaluating performance to achieve company goals.


• Supervises and coach employees to achieve individual and organizational excellence. 


• Creates a collaborative working relationship with internal and external key stakeholders to negotiate critical issues to ensuring appropriate business outcomes.


• Maintains NERC-approved Continuous Education Provider credentials for ITC.


• Assists the Manager OCR with the remediation of any training-related control room performance issues.


• Represents the Company at various industry training related work groups, committees, etc.


• Meets annual financial targets through forecasting, monitoring, and adjusting to operational needs.

REQUIREMENTS

• Bachelor's degree required in Science, Engineering or Technology or relevant, equivalent experience and/or education.


• Minimum of seven (7) years of experience in electric utility system operations or engineering such as Transmission System Coordinator, System Operator, Controller, Substation Operator, Electrical Engineer, or Compliance. 


• Minimum of seven (7) years of experience in a training role, consisting of technical or electric industry training that utilizes instructional design based on a Systematic Approach to Training


• Minimum of three (3) years of supervisory experience 


• Obtains NERC System Operator/Reliability Coordinator certification within (1) year of taking role. 


• Excellent verbal and written communication skills.


• Ability to work with minimal supervision.


• Ability to multi-task.


• Advanced knowledge of Microsoft Word, Excel, PowerPoint and web-based training tools.


• Possess sound organizational and documentation skills.


• Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.