*Work Control Specialist at University of Oklahoma in Oklahoma City, Oklahoma

Job Description:

Responsible for inputting work requests, Service Unit Requests, and estimates to the department maintenance management system.  Responsible for processing service unit requests, and preparing service unit project estimates and work orders.  Troubleshoots calls and dispatches service personnel to the requesting department.  Responds to customer questions

Duties:

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  Service Requests.  Receives and enters into the department maintenance management system all work requests and Service Unit Requests.  Contact the requesting department as necessary to obtain any additional information for the work request. Contact Legal Counsel if the work request requires approval. Provides shops with copies of the work request and any other additional information.  Maintains Service Unit Requests files.


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  Estimates.  Prepares and distributes completed estimate letters to the requesting department for approval. Receives all approved estimates and updates the maintenance management system to indicate the estimates are approved


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  Monthly Billing.  Assists with preparing monthly billing for Site Support, Motor Pool, and Landscape.  Reviews billing for accuracy and appropriateness.  Creates billing reports and exports files to service unit accounting.


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  Customer Service.  Responds to customer questions regarding service unit requests, work orders, and billing questions.  Provides billing backup to customers when requested.


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  Telephone.  Answers a multi-line phone system and routes calls to appropriate personnel.  Troubleshoots calls and dispatches the appropriate maintenance personnel to the requesting department.  Logs calls into the department maintenance management system.


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  Billing.  Reconciles monthly department billing to Financial Services reports.


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  Other Duties.  Performs related duties as assigned to successfully fulfill the functions of the position

Required Experience: High School Diploma or GED

• 12 months experience in customer service in an office environment.

Equivalent/Substitution:  Will accept an equivalent amount of education and experience.

 

Skills:

• Advanced knowledge of Microsoft Office to include Word, Excel, and Outlook.


• Knowledge of office procedures.


• Basic knowledge of work order systems.


• Excellent organizational skills.


• Excellent interpersonal and communication skills.


• Ability to multitask.


• Ability to work as a team player and with minimal supervision

Working Conditions: 

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  Physical:  Sit for prolonged periods.  Communicate effectively and listens. Use of computer and telephone.


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  Environmental: Standard office environment.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission. 

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.