Customer Fulfillment Coordinator at Cooper Services in Houston, Texas

Job Description:

Job Title:            Customer Fulfillment Coordinator

FLSA Status:      Non-Exempt

Group:                Regular – Full Time

Department:     Planning

Location:            Houston, TX

About Cooper Machinery Services:

Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

Job Overview:

The Customer Fulfillment Coordinator is responsible for building and managing relationships with customers and act as an advocate on their behalf while working together with other teams within the organization. The successful candidate provides direction and assistance to meet the On-Time delivery of each order and satisfy internal and external customer requirements. In this role, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and have the ability to resolve issues through immediate action or short-term planning.

Essential Duties and Responsibilities:

The Inside Sales Representative will be responsible for the following:

• Coordinate product deliveries between four production sites worldwide


• Develop and foster relationships with customers, account managers, and project managers


• Receive and resolve and/or escalate customer issues and inquiries


• Maintain a customer focus while working in a fast-paced numbers driven environment.


• Meet and/or exceed all customer requirements in addition to departmental metrics


• Embrace full “wing to wing” ownership of all commercial operations transactions


• Understanding and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms


• Assist the warehouse pull parts and take inventory


• Performs other duties as assigned

Required Qualifications:

• High school diploma or GED required


• Associate’s Degree from an accredited college or university (from an accredited school or institution strongly preferred


• 5-7 years of experience in sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls) preferred


• Excellent verbal, written communication, and interpersonal skills including telephone communication and active listening required


• Strong administrative and organizational skills required


• Ability to respond to unplanned situations and circumstances required


• Proficiency with Microsoft Office including Outlook, Excel, PowerPoint, and Word applications required


• Experience with SAP preferred

Competencies:

• Safety focused


• Service-oriented


• Business focused


• A self-starter


• Dependable


• Strong teamwork skills


• Results oriented


• Sense of urgency

Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law.