Care Coordination Associate MATCH at HealthCare Access Maryland, Inc. in Baltimore, Maryland

Job Description:

Flexible Schedule

Hybrid Schedule-Hybrid is defined as a flexible work model that supports a blend of in the physical office (1-2 days per week) and partially remote workplace.

JOB PURPOSE 

Care Coordination Associate assist BCDSS permanency staff with coordinating health care services for children in out of home placement, including scheduling of appointments for routine medical, dental, mental health and specialty care as needed. 

ESSENTIAL DUTIES 

The primary responsibilities of this position are: 

• Serve as a resource person for BCDSS permanency staff for navigating the medical, dental, and mental health systems. 




• Track health care services for children in out of home placement to assure their health needs are being met including retrieving medical documentation for medical case review 

• Identify health care resources and make referrals to appropriate agencies. 




• Teach and role model appropriate health-seeking behaviors to DSS staff, foster and kinship families 




• Participate in staff, community, professional and inter-agency meetings and conferences as necessary 

Additional duties and responsibilities: 

• Document assessments, activities, treatment plans,  and resolutions in database. 

• Update medical information and MATCH database 




• Update medical information in CHESSIE 




• Answer the telephones and assist callers 

QUALIFICATIONS: 

Education, Experience, Certifications and Licensures: 

• Bachelor’s degree in social work or health related field 

KNOWLEDGE, SKILLS & ABILITIES 

• Experience in coordinating care/services for clients 

• Well-developed interpersonal & communication skills 




• Proficient in MS Word, Excel, , Outlook and Gmail 




• Professional appearance and demeanor 




• Familiarity with database systems 




• Customer service skills 

• Ability to effectively gather information via telephone in a professional manner 




• Ability to document appointment scheduling outcomes 




• Ability to answer a multi-line telephone system and direct calls to the appropriate person 

• Familiarity with community based resources 




• Ability to gather community-based resources that are useful for the populations served by the MATCH Program 




• Excellent oral and written interpersonal and communication skills required 




• Problem solving skills 




• Proven ability to work efficiently and meet deadlines 

PHYSICAL REQUIREMENTS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

• Ambulate 3 blocks or more 




• Key data 




• Sit for extended periods 

SAFETY & HEALTH RESPONSIBILITIES 

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.  

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training. 

WORK ENVIRONMENT 

While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise 

OUR CULTURE   

 Our Culture – Health Care Access Maryland

HCAM is dedicated to fostering diversity, equity, and inclusion in our commitment to support our employees and the Marylanders we serve. 

HCAM's DEI Vision Statement: “To be regarded as a leader in equitable access to health care through policy and practices, and a workplace whose culture promotes diversity, values its team, and fosters inclusion.” 

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