Lead Front Office Associate at Nystrom & Associates Ltd in Sartell, Minnesota

Job Description:

You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.

Location: St. Cloud, MN
Schedule: Monday - Friday 6:30am - 3pm
Pay rate: $17 per hour

Other duties include the following:

Observing and supporting Front Office Associates and the Patient Care Coordinator

30% of in office hours each week will be dedicated to providing feedback to support staff, directing check-in desk and adjusting workflows as needed

Inform the Office Manager and/or Administrative Operations Supervisor of staff problems or concerns
Enforce all NAL policies and procedures in the absence of the Office Manager and/or Assistant Office Manager
Assist in training new Support Staff in conjunction with Support Staff Training Coordinators
Act as liaison between clinicians and Patient Care Coordinators regarding schedule concerns, availability for new patients, and changes in specialties in the absence of the Office Manager and/or Assistant Office Manager
Assist Support Staff with daily duties as needed
Cover for Office Manager and/or Assistant Office Manager in his/her absence or as directed by Office Manager
Manage provider and patient requests/concerns as directed by the Office Manager
Help coordinate and plan summer company picnics and Christmas parties
Opening or closing the clinic if there is not coverage
Faxing and copying
Sorting documents into the electronic chart
Basic knowledge of billing and insurance coverage
Any other projects that the Administrative Manager or Supervisor may assign