Client Success Specialist at Equifax Inc. in Louisville, Kentucky

Job Description:

The Sales Support Specialist is a problem solver providing point support to the Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting.

What you will do

• Scale Customer Engagement of Sales Team
• Maximize Sales resources' selling time by taking on back-office tasks
• Connect with and coordinate internal resources to streamline contract-to-boarding processes
• Support issue resolution around billing and general customer service
• Assist with inquiries regarding billing, pricing, contracts, reporting and research
• Perform Sales administrative tasks (revenue tracking, etc.)
• Review and monitor sales leads
• Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.
• Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.
• Maintain tools to support the Sales teams
• Generate Client reporting and Client dashboards
• Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal
• Coordinate with Customer Success Managers to support Customer training
• Guide Sales in entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports
• Analyze sales performance records, interpret results
• Review quarterly compensation for accurate payout

What experience you need

• Bachelor's degree or equivalent experienc
• 2+ years of sales support and/or customer service experience

What could set you apart

• Masters or advanced degree preferred
• Tech or software, platform skills
• Intellectually curious and insights driven
• Delivers results and plays to win
• Drives excellent execution
• Has a sense of urgency, agility, and grit
• Leads with integrity, and be personally accountable
• Exceeds customers' expectations every day
• Works together as one aligned global team (#OneEquifax)
• Takes initiative to develop yourself and help others grow
• Values diversity of experience and thought

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