Customer Experience Manager at Overhead Door Corporation in Lewisville, Texas

Job Description:

At Horton Automatics, we strive to take the very best care of our customers.  Horton Automatics is a leader in the industry with state-of-the-art pedestrian entrance solutions for industrial, commercial, healthcare, security, and retail use. Horton Automatics’ products are installed in restaurants, hospitals, airports, hotels, casinos, government buildings and a variety of other locations worldwide. Based in Texas, Horton Automatics services the commercial and industrial markets through an established distributor network. 

The Customer Experience Manager will provide outstanding customer service to our customers by implementing effective customer service procedures, developing solutions to opportunities presented by our customers and working with marketing and operations to develop and implement customer satisfaction goals. 

This role works closely with our customers, sales team, and internal operations to help ensure alignment on product specification and delivery needs. The successful leader in this position will be passionate about anticipating the needs of our customers and taking care of stated needs.  This is a highly visible position that must build internal and external relationships to provide outstanding customer service.  Excellent communication and proactive problem-solving skills are key to establishing goals, implementing effective customer service procedures, developing robust processes, and working cross functionally to provide meaningful solutions to opportunities presented by our customers.