Service Manager at DH Pace Company, Inc. in South Boston, Massachusetts

Job Description:

Pasek Security Company, a DH Pace Company, Inc., is seeking to hire a Service Manager in our Boston, MA office! This individual will manage equipment, service, and installation technicians.  This position will be very hands-on directly leading our commercial door service and installation business with a high degree of customer interfacing.

 Position Overview

• Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs


• Manage and directly assist with employee/job scheduling/dispatching and provide assistance with technical/mechanical trouble-shooting/problem solving


• Effectively communicate with customers, ensuring the highest quality service is always provided


• Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary


• Other duties as assigned

Qualifications:    

• Bachelor’s Degree highly preferred


• Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products


• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude


• Must possess a Valid Driver’s License and good driving record

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.  

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1stday of the month following your start date!


• Paid time off plan: 13 days accrued annually during your 1styear; 16 days accrued during your 2nd year!


• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


• Floating Holidays: Up to 2 floating holidays per year


• Competitive compensation: Including annual performance evaluations!


• 401k retirement plan: Including an employer match!


• Company paid: Life insurance, short-term disability, & long-term disability


• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations