Client Experience Associate (Software Products) at Information Management Services (IMS), Inc. in Beltsville, Maryland

Job Description:

Looking to launch your new career?

Searching for a position with plenty of room for growth?

Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do. We have a relaxed, welcoming work environment, where we respect employees’ personal & family time by providing flexibility and work-life balance. We design our positions to emphasize the personal strengths of each employee and encourage their professional growth. Add to that social events, casual dress, and no cubicles- that’s why many employees have stayed with us!

Join us as a Client Experience Associate & see what makes us such a rewarding place to work!

As a Client Experience Associate on our Software Products team, you will:

• Consult with new & current internal & external users of our company’s developed software applications via phone & email to answer questions & address any related concerns, while creating lasting, exceptional client relationships
• Provide advice to clients on identifying their requirements & implementing our software applications to meet their needs
• Collaborate with internal developers & managers to resolve client concerns & fulfill client requirements
• Work with the client experience team to develop & update documentation & training materials
• Analyze & test custom software systems
• Perform other client-related duties as assigned

To be eligible for this position, you must meet the following requirements:

• BA/BS in English, Biology, Social Science, or a related field from an institution considered accredited by U.S. DOE, with a 2.9+ GPA
• 0-4 years of professional experience in a customer-oriented position
• Demonstrated strong verbal & written communication skills
• Demonstrated ability to relay technical information to clients & users in layman terms
• Demonstrated strong problem-solving & analytical skills
• Demonstrated customer service skills
• Excellent attention to detail & organization skills
• Must be able to multi-task, meet deadlines, & work within a team
• Strong presentation skills preferred
• Experience with databases a plus

If this sounds like the right career for you, apply today at: https://www.imsweb.com/employment/job.description.php?position=29434. 

Information Management Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristic protected by applicable law.