Roadhouse Busser/Event Support Staff at Zingerman's Roadhouse, LLC in Ann Arbor, Michigan

Job Description:

Busser/Event Staff
The busser is responsible for delivering the Zingermans Roadhouse experience to all guests and fellow staff by adhering to sanitation and safety policies; clearing and cleaning tables, chairs, and common areas; keeping beverage glasses full, offering bread service to guests, and reports directly to the Restaurant Manager and Front of House Managers.
Part-Time, Monday thru Thursdays 4pm - 10pm. Additional availability for Weekends and Holidays a plus.

Compensation: Busser: $5.00/hr + tips (avg $14/hour+)

Safety at Zingermans Roadhouse
The health and safety of our staff is our greatest priority. We are adamantly following the guidelines and directives from the CDC, Washtenaw County, the State of Michigan and other experts. We've been inspected by MIOSHA in partnership with NSF and have received their Highest Tier 2 rating which acknowledges COVID-19 workplace safety commitments and efforts to keep customers and employees safe.
Our Performance Expectations are:
Essential Functions:
Arrives on time for all shifts, meetings, and classes.
Clears and resets tables up to the Roadhouse time and cleanliness standards.
Owns their designated room effectively, making sure each table gets bread and water.
Acts as a team player with the servers in their room and the other bussers on shift.
Can hustle and move quickly throughout the Roadhouse without seeming chaotic or frantic.
Follows the busser priority list.
Maintains a clean dining room and service stations.
Consistently completes end of night side work and running side work.
Manages bread throughout the shift- making sure there is always bread ready and not burnt.

Other Functions:
Follows the training compact and takes responsibility for his or her training.
Follows the three steps to great service and the five steps to handling a customer complaint you will learn through your training.
Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.
Follows the staff member guidelines.
Follows the Roadhouse table maintenance systems for marking, pre-bussing, setting, etc.
Documents all code reds and code greens.
Takes initiative to help in other areas of the Roadhouse as needed.

Our Event Staff performance expectations are:
Is able to follow directions in the moment, under time pressure, with a smile
Can work long shifts that require standing/walking/bending/lifting throughout shift
Has excellent communication skills
Has the ability to handle multiple tasks at one time and stay focused
Stays well organized with a strong attention to detail
Has reliable transportation
Serves food and beverages carrying large, heavy trays
Sets up and tears down events including tables, chairs, place settings, linens, buffets
Stocks and replenishes food stations/buffet tables
Assists bartenders as needed, including serving beer and wine on occasion
Busses tables and works to keep guest spaces clean and tidy

The Success Patterns for this position are:
Has one to three years experience as a busser in a high-end service environment is a plus.
Has a reputation for excellent relations with guests and front and back of house staff.
Has worked effectively as part of a team.
Has successfully managed guest's dining experience in a fast-paced environment.

Physical Demands:
Bending, stooping, walking, and standing for long periods at a time.
Must be able to safely lift up to 50 lbs (i.e. heavy trash bags, full racks of glassware, replacing syrup boxes for soda fountain, etc).
Shoveling and salting outside during winter months (as needed)
Must be able to balance and carry a tray with drinks and/or dishes.

Successful Candidates will have the following Personal Characteristics:
Passionate about great food and great service.
Interest in learning about food, people, business.
Self-motivated, especially under pressure.
Ability to work independently and as a member of a team.
Able to effectively manage their emotions in the workplace.
Communicates effectively and efficiently.
Literate and likes to read.
Detail-oriented.
Can handle complexity and paradox.
Strong organizational skills.
Strong interpersonal skills.
Bold! Engaging! Entertaining!

Benefits & Perks
From Day 1

Paid training
Paid time off accrual
Free access to our Employee Assistance Program (EAP) that provides a variety of resources and services to employees and immediate family members
25% reimbursement for massages
Discounts at local businesses

After 90 days of service

Company paid long term disability (if eligibility requirements are met)
Company contribution to medical insurance and health savings account
Company contribution to dental insurance
Vision Coverage
A 40% off discount card for Zingerman's businesses (must be out of orientation period)
Option to buy a Zingermans community share

After 1 year of service

401k matching contributions after eligibility requirements are met