Customer Service Clerk at Uncle Giuseppe's Marketplace in Tinton Falls, New Jersey

Job Description:

Our Tinton Falls, NJ Store is seeking to add a Part-Time Customer Service Clerk to its team! Come join the best gourmet food store around! Uncle Giuseppe's is proud of its gourmet food selections and baked goods. If you love assisting people and have excellent customer service skills, come join our family!

Summary
Our Customer Service Clerks assist customers by answering customer questions at our service desk and provide helpful suggestions about our products and services.

Responsibilities

Open and maintain customer loyalty accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
The Customer Service clerk will maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and assessing customer needs
Will answer incoming calls and identify and assess customers' needs
Will build sustainable relationships of trust through open and interactive communication
Will handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Follow communication procedures, guidelines, and policies of our store
Resolve customer complaints via phone, email, mail, or social media
Greet customers warmly, assist customers with their accounts, orders, refunds, exchanges and questions
Process payment transactions
Other duties and functions as assigned

Requirements

HS Diploma or equivalent; any college classes a plus
Proven customer support experience
Must have excellent customer service skills with a least one year of experience working in a retail customer service role
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of customers
Ability to multitask, prioritize and manage time effectively

We offer a comprehensive benefits package including medical, dental, vision, 401(K), 50% off lunch, 25% off in store shopping and more!

Visit us online at www.uncleg.com