Position Summary The IT Ambulatory Systems Liaison I (ASL I) functions as a team member responsible for providing activation and ongoing support of the electronic medical record (EMR) and/or the UH Personal Health Record (MyUHCare PHR) applications. The primary function is to help drive adoption and use of the applications by providing direct support to physicians, clinical/office staff, patients, and family members (end-users). ASL I work effort is designed to augment software proficiency, support migration to newly-established clinical and business workflows, as well as foster completion of defined tasks required as part of adoption. ASL I will help identify, communicate, resolve and/or escalate concerns relating to the EMR and/or PHR. Essential Functions
Maintains a comprehensive and up-to-date understanding of the EMR and/or PHR capabilities and functionality, training curriculum, as well as associated workflows needed to successfully support end-user adoption.
Supports practice/provider/patient activation of the EMR/PHR ensuring transition and appropriate utilization of the application.
Coaches end-users on the applications' functionality and how to integrate the EMR/PHR into their daily routines
Provides Physician Support Line coverage as needed.
Participates in end-user focus groups and complies and responds to feedback as needed.
Acts as a liaison between end-users, IT, EMR/PHR project teams and Change Management and Training team as needed to enable software and workflow adoption. Supports EMR and PHR change management plans relating to practice and patient adoption.
Communicates and escalates hindrances to end-user adoption. Works with appropriate internal resources to develop problem-solving capabilities and recommendations for workflow.
Participates in unit and integrated testing of the software to ensure that the design objectives are met.
Manages and adheres to travel and site schedule to effectively support practices/patients.
Maintains professional image and demeanor ensuring highest levels of service quality, respect, dignity and privacy.
Remains flexible with requirements of travel as well as work schedule which includes weekdays, evenings and weekends.
Completes all required communication and necessary documentation in a timely manner consisting of emails, reports, checklists, issues, expenses, and escalations.
Collaborates with EMR team on various projects, task completions, data gathering, and information compilation as needed.
Performs other duties as assigned.
Required For All Jobs
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications: Qualifications
Education
High School Equivalent / GED Required and
Bachelor's Degree Preferred
Work Experience
2+ years Of customer service or office experience Required and
2+ years Clinical experience in a medical practice or medical environment, Facilitation of EMR end-user training, Medical terminology knowledge Strongly preferred and
1+ years experience preferred in each of the following:• a) clinical experience in a medical practice or medical environment• b) facilitation of EMR end-user training• c) medical terminology knowledge Preferred and
Clinical liaison, face-to-face IT support, or help desk support experience Preferred and
Experience with clinical system implementation Preferred
Super user, clinical liaison, or face-to-face IT support, or help desk support experience strongly preferred
Knowledge, Skills, & Abilities
Demonstrated ability to communicate with a wide variety of end-users, at varying technology skill levels. Required
Proven training skills, decisive judgment and the ability to work independently and collaboratively across department boundaries. Required
Client service, communication, presentation and relationship building skills. Required
Strong critical thinking and problem solving skills. Required
Ability to exercise good judgment and maintain privacy and confidentiality. Required
Ability to integrate technology in a patient care setting, and function independently in a fast-paced environment,. Required
Positive approach to work and the work environment. Required
Strong written and verbal communication and organizational skills. Required
Understanding of electronic medical records. Preferred
Proficiency with MS Office suite with emphasis on Power Point, Excel, Word and Microsoft Project. Preferred
Knowledge of Allscripts or other EMR and IT systems. Preferred
Ability to work well with all team members. Required
Licenses and Certifications
Registered Nurse (RN) in the State of Ohio Preferred and
Registered Technologist Radiography (ARRT-R) Preferred and
Registered Dietitian (RD) Preferred and
Physical Therapist (PT) Preferred and
Licensed Practical Nurse (LPN) Preferred
Additional Licenses and Certifications
MA Preferred and
Other health care professional licensure/certification a plus. Preferred