Customer Service Representative at DH Pace Company, Inc. in Olathe, Kansas

Job Description:

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Service Representative to join our National Accounts Facilities team in Olathe, KS. We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company!

The available work schedules are: Tuesday to Saturday 1:00 PM-10:00 PM, Sunday to Thursday 1:00 PM-10:00 PM, and Friday to Monday 9:00am-8:00pm 

Position overview:

• Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.


• Promote all products and services


• Gather information from the customer to ensure accuracy for our technicians.


• Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need


• Represent the company in a professional manner with good customer service and verbal communication skills


• Maintain and promote a positive attitude toward customers regardless of the circumstances


• Other responsibilities as assigned

This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions!

Qualifications:

• High school diploma or GED required


• Two (2) years of customer service experience, or administrative work preferred


• Must be able to work independently with little supervision


• Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks


• Excellent verbal and written communication skills


• Must be proficient with technical applications, including Microsoft Office Suites

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.  

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!


• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!


• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


• Floating Holidays: Up to 2 floating holidays per year


• Competitive compensation: Including annual performance evaluations!


• 401k retirement plan: Including an employer match!


• Company paid: Life insurance, short-term disability, & long-term disability


• and more!

 

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

 #ZR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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